Wells Fargo

Senior Manager, Site Reliability Engineering

Wells Fargo$130K — $155K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in Systems Engineering and Technology Architecture or equivalent experience
  • 3+ years of management or leadership experience
  • 5+ years managing engineering or SRE teams
  • 5 years supporting large-scale, customer-facing applications
  • Strong understanding of Incident Management, Problem Management, and SRE Principles

Responsibilities

  • Own the reliability strategy for critical applications and platforms.
  • Establish and monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
  • Lead major incident response for high-severity events.
  • Drive implementation of enterprise observability standards and best practices.
  • Automate operational processes to reduce manual effort.

Benefits

  • Work with a dedicated team focused on engineering excellence.
  • Drive impact on customer experience and operational performance.
  • Engage in cross-functional collaborations with diverse teams.
  • Lead significant incident response efforts and process improvements.
  • Opportunity to shape observability standards for the organization.
Full Job Description
About this role:

Wells Fargo is seeking a Systems Operations Senior Manager, Site Reliability Engineering (SRE) to lead a team of engineers responsible for the reliability, availability, performance, scalability, and operational excellence of critical customer-facing and enterprise technology platforms. This leader drives resiliency engineering, observability, incident management, automation, and continuous service improvement while partnering closely with Application Development, Infrastructure, Cybersecurity, Product, and Business teams.

The role combines deep technical expertise with strong leadership to establish reliability engineering practices, reduce operational risk, improve customer experience, and accelerate delivery through automation and engineering excellence.

In this role, you will:

Reliability & Platform Stability
  • Own the reliability strategy for critical applications and platforms.
  • Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
  • Drive platform availability, resiliency, recoverability, and scalability initiatives.
  • Reduce Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR) through proactive engineering.
  • Establish resiliency standards, operational readiness reviews, and production certification requirements.

Incident Management & Problem Management
  • Lead major incident response activities for high-severity customer-impacting events.
  • Drive root cause analysis (RCA) and corrective action management.
  • Establish operational governance and escalation processes.
  • Identify systemic reliability risks and remediation opportunities.
  • Coordinate cross-functional recovery efforts involving internal teams and third-party vendors.

Observability & Monitoring
  • Define enterprise observability standards and best practices.
  • Drive implementation of:
    • Metrics
    • Logging
    • Tracing
    • Synthetic Monitoring
    • Business Observability
  • Develop operational dashboards and executive-level service health reporting.
  • Ensure end-to-end visibility across customer journeys and critical business processes.

Automation & Engineering Excellence
  • Lead initiatives to automate operational processes and reduce manual effort.
  • Drive adoption of Infrastructure as Code (IaC), CI/CD, Auto-Remediation, and AIOps capabilities.
  • Improve operational efficiency through self-healing platforms and intelligent alerting.
  • Eliminate repetitive operational tasks through engineering solutions.

Vendor & Third-Party Reliability Management
  • Establish operational engagement standards for strategic vendors and partners.
  • Drive vendor accountability for production stability, incident response, and RCA delivery.
  • Participate in contractual resiliency reviews and SLA governance.
  • Ensure third-party technology providers meet operational and reliability expectations.

Risk & Compliance
  • Partner with Risk, Audit, Cybersecurity, and Compliance teams.
  • Ensure platforms meet regulatory, resiliency, and operational risk requirements.
  • Maintain production support controls, procedures, and evidence for audits and examinations.


Required Qualifications:
  • 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management or leadership experience
  • 5+ years of leadership experience managing engineering or SRE teams
  • 5 years experience supporting large-scale, customer-facing applications and platforms
  • 5 years experience displaying strong understanding of: Incident Management, Problem Management, SRE Principles, DevOps Practices, Cloud Technologies, Production Operations


Desired Qualifications:
  • Financial services or highly regulated industry experience.
  • Expertise with: Splunk, Grafana, AppDynamics, Dynatrace, OpenTelemetry, Prometheus, Kubernetes/OpenShift, Public Cloud Platforms (AWS, Azure, GCP)
  • Experience implementing Business Observability and AIOps solutions.
  • Knowledge of ITIL, Operational Resiliency, Disaster Recovery, and Capacity Management frameworks.


Locations:
  • 794 Davis St, San Leandro, California
  • 401 Las Colinas Blvd W. Irving, Texas


Posting End Date:

12 Aug 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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