Job Description

Supports team members in designing and architecting infrastructure and service and shares guidance on practices for reliability and functionality. Provides direction to ensure accurate forecasting and ensure systems have adequate resources, identifying resource gaps. Maintains a collaborative relationship with the software development team to create reliable, scalable infrastructures. Monitors data collection and ensures team members optimize operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Monitors health and performance reports. Implements standards for identifying and recommending automation. Ensures team members communicate information and articulate the impact of changes. Serves as a senior management point and shares expectations for documentation. Sets expectations for experimenting with new technology, executing improvements, building site reliability knowledge, and providing clear data.

Responsibilities

Key Responsibilities

Capacity Ingestion andManagement:

- Supportsteam members designing and architecting infrastructure and/or service, sharingguidance on practices and terms for reliability and functionality.

- Supervisesteam members and provides direction to ensure accurate forecasting of demandsfor infrastructure and response to capacity needs, ensuring systems havesufficient resources to handle current and future workloads and identifyingresource gaps.

- Maintainsa collaborative relationship with the software development team to developinfrastructures, ensuring features are reliable and scalable according todeployment requirements.

- Implementsexpectations for identifying opportunities for prototyping and managesprototyping initiatives (e.g., testing new applications or infrastructures,assisting in onboarding) to explore novel approaches.

Incident and ServiceLifecycle Management:

- Monitorsdata collection, triage, technical analysis, and redirection, ensuring teammembers maintain and optimize operations and infrastructure reliability.

- Providessupport to team members monitoring services, ensuring they maintain up-to-dateknowledge of performance and document their condition.

- Leveragesadvanced knowledge to aid team members in performing incident response, rootcause analyses, and/or maintenance on assigned services (e.g., softwareinstalls, version upgrades, security updates, backup and recovery).

- Monitorscomprehensive health and performance reporting and ensures team members takeappropriate actions based on trends in data.

- Ensuresteam members adhere to procedures when performing provisioning to supportinfrastructure, applications, and services.

- Encouragesteam members to experiment with new approaches for and perform decommissioning(e.g., shutting down servers, removing data from databases) to remove objectsthat are no longer needed.

Automation:

- Implementsstandards for identifying and recommending opportunities for automation andassesses potential benefits to enhance operational efficiency.

- Takes aproactive role in reviewing and offering feedback on design, automation tools,or scripts, acting as a leader during implementation.

- Sharesstrategies for conducting testing on automations to ensure they perform taskscorrectly and produce expected results.

Technical Communication andGuidance:

- Reviewsand provides feedback on release notes and ensures team members communicatecomprehensive information about the scale, capacity, security, performanceattributes, and requirements of services and technology with customers andimmediate and related teams.

- Proactivelyanticipates and articulates the potential impact of infrastructure, feature,and tool changes, considering their impact across team operations.

- Servesas a resource to team members on what information to communicate and how tocommunicate.

Troubleshooting andResolution:

- Serves as a seniormanagement escalation point for incidents and complex issues arising withinOracle services.

- Monitors the resolution oftechnical issues spanning multiple services, ensuring effective investigationand debugging techniques are leveraged to achieve SLOs (service levelobjectives).

- Shares expectations fordocumenting incidents performing root cause analyses, guiding team members tocapture essential information for analysis and future reference.

- Implements guidelines forpost-mortem procedures to prevent incident reoccurrence.

- Ensures team members adhereto service level agreements (SLAs) made with customers.

Innovation and Improvement:

- Sets expectations forconducting experiments and evaluating cutting-edge tools and technologies tooptimize infrastructure performance and reliability, taking proactive steps toadhere to security standards.

- Manages and contributes tothe prioritization of initiatives to improve performance bottlenecks anddeployments, ensuring efficient resource usage, speed, and scalability.

- Implements standards fordeveloping and maintaining knowledge of site reliability trends and sharingvaluable insights and information with team members, management, and beyond topromote innovative building, testing, deploying, and running services.

- Leverages analyses and datafrom teams to contribute to business development decisions (e.g., designchanges).

Core Responsibilities

Planning & Execution:

- Managesmultiple medium- to large-scale projects or initiatives across teams, ensuringtimelines, deliverables, and budgets when applicable are monitored and met.Provides direction to teams on project work, setting priorities, and aligning withbusiness needs. Guides teams on adjusting plans to accommodate resource ortimeline changes.

Collaboration &Partnership:

- Drivescross-functional partnerships to align expectations and shared objectivesacross multiple teams. Coaches team members to develop strategic relationshipswith business leaders, stakeholders, and external partners to fostercollaboration and long-term success. Promotes inclusivity by actively seekingand listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

- Providesdirection to multiple teams on addressing complex operational and/or technicalissues as well as providing guidance on analyzing complex data and/orinformation to identify solutions. Reviews and provides insights into unresolvedor critical issues, helping the team to identify potential solutions.

Continuous Learning:

- Modelsengaging in continuous learning to deepen expertise and stay ahead of industrytrends, integrating best practices into strategic planning. Leverages feedbackto drive personal and team skill improvements. Identifies skill gaps acrossteams, and empowers team members to pursue learning and knowledge sharingopportunities that build their expertise in new areas and coaches them to applylearnings to advance the organization.

Continuous Improvement:

- Drivesteam to collaborate on, develop, and implement ideas to increase the efficiencyand effectiveness of processes, protocols, and workflows within and acrossteams, providing oversight. Guides team to adopt new ideas for alternativeapproaches and methods and encourages feedback for continued improvement.

Performance and Development:

- Drivesperformance across teams by providing feedback and coaching in alignment withperformance management processes, guidelines, and expectations. Discussesdevelopment goals with team members, shares opportunities to facilitate careerdevelopment, and ensures individual goals are aligned with broaderorganizational goals. Develops and manages talent acquisition pipeline byleading candidate interviews, monitoring promotion eligibility, and/ororchestrating talent resources.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $121,500 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M3