Goosehead Insurance, Inc.

Senior Manager - Service Delivery (San Antonio)

Goosehead Insurance, Inc. • $100K — $130K *
San Antonio, TX 78228In-Person
Business Services
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in leadership and coaching roles.
  • Proven track record in driving performance outcomes.
  • Strong analytical skills to monitor operational KPIs.
  • Excellent communication skills for team engagement.
  • Ability to manage change effectively and lead through transitions.
  • Experience in executing process improvements and implementing tools.
  • Demonstrated capability in talent identification and succession planning.

Responsibilities

  • Lead and coach managers to enhance team capabilities and achieve goals.
  • Drive execution of performance standards across teams.
  • Analyze KPIs to identify areas for operational improvement.
  • Foster urgency and accountability through strong leadership presence.
  • Implement tools and process enhancements effectively.
  • Translate team objectives into actionable behaviors.
  • Provide constructive feedback to improve service delivery and coaching impact.
  • Guide teams through organizational change with clarity.

Benefits

  • Professional development opportunities and training.
  • Supportive work environment fostering teamwork.
  • Access to tools that enhance operational efficiency.
  • Opportunities for career advancement within the organization.
  • Flexible work arrangements to support work-life balance.
Full Job Description

  • Lead and coach managers to strengthen team capability and drive outcomes.

  • Ensure execution against performance standards across all direct and indirect teams.

  • Monitor and analyze operational KPIs to identify improvement levers.

  • Drive urgency and accountability through visible leadership.

  • Implement new tools and process enhancements with precision.

  • Translate team goals into behaviors that serve business and client outcomes.

  • Leverage feedback to coach for impact and improve service delivery.

  • Navigate and lead teams through change with clarity and momentum.

  • Identify high-potential talent and advance succession plans.

  • Conduct weekly coaching-focused 1:1s with all direct reports.

  • Facilitate hands-on Manager Labs to scale resilience and upward communication.

  • Track coaching effectiveness and team engagement metrics.

  • Lead cross-functional initiatives as a transformation owner.

  • Provide strategic insights to leadership during planning and review cycles.

  • Build a high-performance leadership culture through visible reinforcement of expectations.

About Goosehead Insurance, Inc.

Goosehead Insurance, Inc. is a rapidly growing independent personal lines insurance agency that distributes its products and services through a network of over 1,000 independent agents across the United States. The company offers a range of insurance products, including homeowners, auto, umbrella, and flood insurance, as well as life insurance and other products. The company's proprietary technology platform, called Goose, enables its agents to provide a high level of service to their clients and to access a wide range of insurance products from multiple carriers. The company was founded in 2003 and is headquartered in Westlake, Texas.
Learn more about Goosehead Insurance, Inc.
Size
1,238 employees
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$9.2 million
5 Year Trend
+36.9%
Revenue
$117 million
NASDAQ
GSHD
* Ladders Estimates

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