Job Description

A bit about this role

• You'll join our Agency Operations & Partnerships team, the group behind the growth and distribution operations that have made Devoted the fastest-growing Medicare Advantage plan in the country.

• As a Senior Manager, you'll drive cross-functional initiatives across agency onboarding, compliance analysis, and partnership enhancements — solving problems as they surface and turning the fixes into scalable, repeatable solutions.

• This is an operator role first: you'll take ambiguous, cross-functional problems, scope them, build a plan, align stakeholders without direct authority, and drive to completion.

• You'll support multiple workstreams rather than owning a single queue, so you'll thrive here if you're energized by new problems more than by running the same process repeatedly.

Responsibilities and Impact will include

• Own a portfolio of projects spanning agency onboarding, compliance analysis, and partnership enhancements — solutioning for whatever comes up on behalf of our agency partners.

• Scope, plan, and lead cross-functional initiatives from problem identification through implementation and adoption, managing the work in JIRA.

• Design scalable processes that flex across onboarding, compliance, and partnerships as the business evolves, and drive adoption of new workflows across teams.

• Partner with Sales, Compliance, Legal, and Partnerships leadership to identify operational pain points and translate them into structured projects with clear timelines and owners.

• Conduct compliance-related analysis supporting agency onboarding and ongoing partner management, flagging risks and partnering with Compliance and Legal to resolve them.

• Support the agency and sub-agency onboarding process, including pre-contracting activities, to ensure timely, accurate, and compliant completion at scale — and serve as the escalation resource for complex onboarding issues.

• Track project status, risks, and outcomes in JIRA and Looker, and report progress and insights to leadership

• Assist with relationship management efforts for our top 40-50 agency partners, supporting regular cadence meetings and touchpoints as needed..

Required skills and experience

• Experience in Medicare Advantage or health insurance operations, ideally in a fast-paced or high-growth environment.

• 5–7+ years in project management, operations, or program management, with a track record of increasing scope and responsibility.

• Demonstrated experience leading cross-functional projects from scoping through implementation, including influencing and aligning partners without direct authority.

• Advanced experience with project management tools (JIRA or similar) and comfort analyzing data, reports, and dashboards to spot trends and inform decisions.

• Exceptional organizational skills and sound judgment on when to escalate versus resolve independently, while managing multiple competing priorities.

Desired skills and experience

• Experience managing external partnerships (high-touch or strategic accounts), PMP or similar certification, and hands-on work with BI tools such as Looker.

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.