Req Id: 431462

Summary

As Bell transitions into a leading tech company, the Building Operations Center (BOC) plays a pivotal role in maintaining the reliability of our infrastructure.

As the Senior Manager, Building Operations Center (CP3), you will provide strategic and operational leadership. Your primary mission will be to ensure the resilience and service continuity of our technology supporting buildings. You will lead monitoring operations, intervention optimization, and operational risk management.

Key Responsibilities

• Proactive Monitoring and Alarm Management: Lead teams responsible for 24/7 monitoring of critical alarms related to building infrastructure (fire, power, temperature, security, HVAC) and telecommunications environments.
• Smart Intervention Management (Dispatch): Oversee the strategic triage and management of dispatches to field teams (Field Services, Ops, building technicians, and external vendors).
• Operational Optimization: Implement strategies to significantly reduce unnecessary physical interventions (optimizing "truck rolls") through data analysis, remote diagnostics, and automation.
• Business Continuity and Risk Management: Ensure uninterrupted service for critical infrastructure. Manage business continuity analysis and mitigate operational risks related to equipment or system failures.
• Critical Incident Management: Act as a leader during major incidents. Oversee critical communications, apply Abnormal Threatening Condition (ATC) protocols, and liaise with senior management and cross-functional stakeholders.
• Systems and Architecture Management (BMS/BAS): Oversee access, configuration, and integration of building management systems. Drive the transition and rationalization of BOC technological platforms (e.g., decommissioning legacy systems, integrating new monitoring solutions).
• Leadership and Team Management: Mentor, develop, and mobilize a team of operations professionals. Manage internal communications, labor relations, and HR administrative aspects for your group.
• Financial and Project Strategy: Contribute to strategic planning, business case development (CAPEX/OPEX), and the execution of major infrastructure projects for the Real Estate group.

Critical Qualifications

Experience

• Proven experience in building operations management, critical infrastructure management (Data Centers), or process optimization.

Leadership

• Strong experience managing professional and technical operational teams (equivalent to 2nd level manager or CP3). Demonstrated ability to navigate complex HR situations and communicate effectively with senior leadership.

Technical Knowledge

• In-depth understanding of Building Management Systems (BMS/BAS) and critical electromechanical systems.
• Familiarity with industrial alarm monitoring and management tools (e.g., BMS, CI/Telemetry monitoring systems, industrial alarm management platforms, or equivalent).
• Knowledge of solution architecture concepts for operations centers.

Preferred Qualifications

Crisis Management

• Exceptional ability to remain calm under pressure, make rapid data-driven decisions, and lead teams during emergency situations or major outages.

Process Optimization

• Strong analytical skills with a focus on continuous improvement, workflow automation, and reducing operational costs.
• Mastery of operational workflows to ensure seamless integration between real-time alarms, site technical data, and work order management for effective resolution.

Language Skills

• Excellent bilingualism (French and English), both oral and written, to ensure seamless communication across the country.

Assets

• Experience in transitioning complex systems (e.g., migration or decommissioning of automation engine).
• Knowledge of project management methodologies and information organization tools.

Additional Requirements

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 07/27/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada , QC , Montreal