Royal Bank of Canada

Senior Manager, Quality Assurance & Improvement Program

Royal Bank of Canada • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 7 to 10 years of internal audit experience, including IT, Risk, Compliance, and Financial Services.
  • Undergraduate degree in business or audit.
  • Professional audit designation (CIA, CISA, CPA) is required.
  • Experience with regulatory agencies (e.g., OSFI, OCC, FRB) is preferred.
  • Quality Assurance experience within financial institutions is a plus.

Responsibilities

  • Lead audits of CAE Group activities using the Global QAIP principles.
  • Document QA test procedures and ensure results meet objectives.
  • Draft QA reports and validate findings with senior management.
  • Identify actions to enhance quality and address root-causes of findings.
  • Support quarterly QAIP reporting for stakeholders.
  • Assist with internal and external assessments including regulatory exams.
  • Develop QA work programs based on prior reviews and changing standards.

Benefits

  • Opportunity to influence quality across global financial operations.
  • Engagement with senior management and key stakeholders on quality assessments.
  • Professional development through exposure to regulatory standards and practices.
  • Dynamic work environment within the financial services sector.
Full Job Description
Job Description

What is the opportunity?
As a Senior Manager, Quality Assurance and Improvement Program, you will support the implementation and operation of the Global Quality Assurance and Improvement Program (QAIP) through carrying out assigned reviews of engagements and performing assessments related to other activities across the CAE Group, in support of: a) Quality Assurance, providing reasonable assurance to key stakeholders on adherence to the IA Charter, applicable IIA Standards and Code of Ethics, ISACA and regulatory requirements; and b) Improvements, through emphasis on assessing effectiveness and efficiency of operations. The QAIP role covers CAE Group operations globally, across all platforms, functions and RBC entities.

What will you do?
  • Lead Quality Assurance reviews of CAE Group activities through adequate and consistent application of the Global QAIP Core Principles, Methodology and Processes.
  • Ensure standard QA Test Procedures are performed and documented adequately and results/ conclusions are identified to meet QA objectives. Ensure rationale for classification of findings and ratings are documented in QA workpapers.
  • Review and validate QA results with senior management for engagements reviewed, draft QA reports including the QA conclusion/ ratings for the reviews performed. Ensure QA workpapers are completed timely and provided for review by Director/Senior Director along with draft reports.
  • Identify appropriate actions to enhance quality of work done, involving file corrections and/or other actions to address root causes giving rise to QA findings, including learning and methodology impacts and any process changes. Lead follow-up and verification of QA action plans timely.
  • Support quarterly QAIP reporting for key stakeholders.
  • Support internal / external assessments (e.g. regulatory exams).
  • Develop and maintain QA work programs based on experience from QA reviews performed, changes to IIA Standards, IA Methodology and insights from regulatory reviews and expectations, support the development of appropriate QA testing plan and procedures.
  • Ensure timely completion of QA reviews to ensure targets are achieved and ensure timely escalation of impediments to work completion.


What do you need to succeed?
  • 7 to 10 years General or specialist internal audit experience (e.g. IT, Risk, Credit risk, Compliance, AML, Financial services).
  • Undergraduate degree in business / audit.
  • Professional audit designation (CIA/ CISA/ CPA).
  • Experience in validation of regulatory issues (e.g., OSFI/OCC/FRB).


Nice-to-have
  • Quality Assurance experience in internal audit in financial institutions.
  • Experience in IA methodology, learning, audit project and people management.


Job Skills
Adaptability, Auditing, Commercial Acumen, Communication, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Results-Oriented

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INTERNAL AUDIT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-01

Application Deadline:

2026-06-22
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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