Charles Schwab

Senior Manager, QA - Technology

Charles Schwab • $100K — $130K *
Richfield, OH 44286In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years in IT internal audit or technology risk management, with 3 years in a leadership role
  • Proven experience in IT-focused audits including cybersecurity and technology projects
  • Strong understanding of complex IT environments and associated risks
  • Knowledge of IT governance frameworks (e.g., COBIT, NIST) and financial regulatory compliance
  • Familiarity with IIA Global Audit Standards and relevant regulatory guidance
  • Ability to apply critical thinking and professional skepticism in evaluations
  • Experience with data analytics and automated controls in audit testing

Responsibilities

  • Lead quality assurance reviews for IT-related audits, ensuring compliance with standards
  • Assess the effectiveness of audit coverage and risk identification across various audit types
  • Identify opportunities for improvements in audit quality through systemic review themes
  • Prepare impactful audit workpapers and reports that drive action
  • Challenge audit teams constructively to enhance execution practices
  • Monitor remediation of QA findings to ensure effectiveness
  • Support QAIP execution, targeting efficiency and strategic initiatives

Benefits

  • Collaborative workplace culture that values in-office teamwork
  • Opportunities for professional growth and impact on career
  • Access to innovative tools and technologies in audit processes
  • Focus on continuous improvement and strategic initiatives
  • Engagement with a dynamic and evolving department that embraces technology
Full Job Description
Our Opportunity:

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

The Internal Audit Department (IAD) at Charles Schwab provides independent and objective assessments to determine whether significant risks are identified and appropriately reported to the Board and Executive Management, to evaluate whether risks are adequately controlled, and to support governance, risk management, and internal controls through effectively challenging Management.

Within IAD, the Professional Practices Group (PPG) provides processes, training, and tools to support consistency and quality expectations. PPG also provides internal audit data, analysis and reporting to audit leadership, regulators, and the Company's governance committees. The Quality Assurance (QA) team within PPG is seeking an Internal Audit Senior Manager, QA - Technology to assist the QA team supporting the Quality Assurance and Improvement Program (QAIP) with independently evaluating and effectively challenging that key internal audit activities continue to be performed in conformance with audit procedures, IIA Standards and regulatory expectations.

The Internal Audit Senior Manager, QA - Technology is an individual contributor role that reports to the Internal Audit Director, Quality Assurance. The QA team is a critical function within IAD that supports a growing department that continues to evolve using data analytics, automation, and emerging technology to meet regulatory expectations of a large financial institution.

What you'll do:
  • Lead independent quality assurance reviews across all internal audit activities, with a focus on IT-related audits (e.g., infrastructure, application, cybersecurity, and project audits), to assess conformance with internal policies and procedures, regulatory expectations, and professional standards.
  • Evaluate not only audit execution quality, but also the effectiveness of audit coverage, risk identification, and overall assurance provided across audit types, including technology, operational, financial, and regulatory compliance audits, applying independent judgment and professional skepticism.
  • Evaluate the effectiveness of IT-related audit coverage, including whether audit approaches appropriately address complex technology environments and IT-dependent business processes.
  • Identify themes and systemic improvement opportunities across QA reviews, with a focus on driving meaningful enhancements to audit quality.
  • Prepare and review audit workpapers and QA analyses to confirm conclusions are well-supported, clearly articulated, and aligned to applicable standards.
  • Prepare clear, impactful QA reporting, including findings and recommendations that drive actionable and sustainable remediation of root causes.
  • Provide candid, constructive feedback and challenge to audit teams to strengthen audit execution practices, risk perspectives, and control evaluations.
  • Monitor and assess the effectiveness of audit teams' remediation of QA findings, including whether actions address underlying causes and reduce the likelihood of recurrence.
  • Provide subject matter expertise on IT risks, controls and audit methodology, and support continuous improvement of QA processes, manuals, tools and templates.
  • Provide support, guidance, and feedback to QA team members and help enhance proficiency in IT risk domains, control evaluation, and audit methodologies, while reinforcing expectations for critical thinking and effective challenge.
  • Support execution of the QAIP, including contributing to targeted reviews, methodology updates, and strategic initiatives to enhance QA coverage, efficiency, and impact.
  • Leverage emerging technologies, including artificial intelligence (AI), to enhance the efficiency, consistency, and depth of QA activities, including analysis, review approaches, and identification of insights and improvement opportunities.
  • Assist with documentation requests in connection with external quality assurance reviews and regulatory exams related to QA and IAD activities.
  • Periodically support the development and delivery of IAD methodology updates and training of internal audit team members.
  • Support strategic initiatives to expand the QAIP scope, coverage, and plan and sustain a collaborative culture and partnership with IAD.


What you have

  • At least seven years' experience in IT internal audit, technology risk management, or similar role, preferably in a public accounting, financial services, and/or a regulatory agency, including at least 3 years in a management or leadership role.
  • Demonstrated experience leading, reviewing and supervising IT-focused audits across areas such as infrastructure, applications, cybersecurity, technology projects, and IT-dependent business processes.
  • Strong understanding of complex IT environments, including infrastructure, applications, cybersecurity, and cloud-based technologies, and the associated risks and control considerations.
  • Strong knowledge of IT governance frameworks (e.g., COBIT, NIST, ISO 27001) and regulatory requirements applicable to financial institutions (e.g., GLBA, GDPR, 23 NYCRR 500).
  • Working knowledge of the Institute of Internal Auditors (IIA) Global Audit Standards, and applicable regulatory guidance (e.g., SR 13-1, SR 03-05). Strong understanding of risks and internal controls, including the ability to assess the design adequacy and operating effectiveness of controls.
  • Demonstrated ability to apply independent judgment, professional skepticism, and critical thinking in assessing audit quality and effectiveness.
  • Experience identifying root causes of control or audit quality gaps and developing practical, sustainable recommendations.
  • Familiarity with the use of data analytics, automated controls, and system-generated evidence in audit testing, and the ability to assess their reliability and appropriateness.
  • Strong project management skills with the ability to manage multiple priorities and deadlines effectively.
  • Outstanding written and verbal communication skills, including ability to demonstrate strong interpersonal skills by delivering review results with succinct and impactful messaging to influence positive change and collaborate effectively across all levels.
  • Degree or equivalent experience required; CIA, CISA, CPA, CISSP or similar certification preferred.
  • Strong attention to detail, analytical, and problem-solving skills and experience with data analysis tools.
  • Curiosity to learn and willingness to leverage emerging technologies (e.g., AI), to support audit and quality assurance activities.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Finance & Insurance
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ
SCHW
* Ladders Estimates

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