An overview of this roleAs the Senior Manager, PubSec Renewal Team, you'll build a predictable, customer-centered renewal business across complex Federal, State and Local, and Education accounts. You'll lead through Renewal Managers, develop leaders and individual contributors, and strengthen the forecasting and operating discipline that helps public sector customers continue to realize value from GitLab.
You'll move between strategy and execution: discussing a multi-million-dollar business with executives, coaching managers through customer and performance situations, inspecting forecast details, and creating clarity for the team. You'll partner with Sales, Customer Success, Solutions Architecture, Finance, Legal, Deal Desk, Product, Operations, and channel partners to drive durable renewals.
What You'll Do- Lead, coach, and develop Renewal Managers, building a high-accountability, high-trust culture.
- Own the PubSec renewal operating rhythm and improve forecast accuracy across retention, contraction, churn, expansion, timing, and confidence.
- Run a consistent weekly forecast process from individual contributor updates through PubSec leadership and executive forecast reviews.
- Maintain a forward-looking view of material renewal risks, ensuring each has a business reason, mitigation plan, directly responsible individual, timeline, and escalation path.
- Lead Public Sector risk reviews and cross-functional action plans, distinguishing churn and contraction from migration, consolidation, timing, procurement, data-quality, and customer-coverage issues.
- Improve renewal playbooks, data quality, reporting, systems, automation, and process adoption with Renewals Operations and adjacent operations teams.
- Own workforce planning, coverage, territory, role-progression, and leadership plans for the PubSec Renewal Manager team.
- Clarify decision rights and handoffs across the customer lifecycle while keeping Renewal Managers accountable for the commercial renewal motion.
What You'll Bring - Experience leading in renewals, customer success, account management, sales, or a related business-to-business software function.
- Experience leading renewal managers with a track record of developing talent and improving team performance.
- Success driving predictable retention, renewal, expansion, and forecast outcomes across a complex customer portfolio.
- Understanding of subscription economics, churn/contraction, mitigation strategies, renewal strategy, commercial negotiation, customer risk, executive engagement, and multi-stakeholder procurement cycles.
- Ability to build operating models, playbooks, and processes that scale beyond individual effort.
- Use Salesforce, customer-health systems, dashboards, forecasts, and business metrics to make decisions.
- Communicate complex topics clearly to executives and cross-functional teams.
- Experience supporting US Public Sector customers, including Federal, State and Local, and Education markets, is required. Familiarity with government procurement, funding cycles, contracting vehicles, compliance requirements, channel and reseller motions, and complex licensing or renewal structures is also preferred.
- The ability to travel for events such as trainings, team offsites, customer meetings, etc.
About the teamThe PubSec Renewals team protects and grows GitLab's recurring revenue while helping public sector customers continue to realize value from the platform. We work with Sales, Customer Success, Solutions Architecture, Finance, Legal, Deal Desk, Product, Operations, and partners to deliver timely, accurate, and durable renewals. As an all-remote organization, we value asynchronous communication, thoughtful documentation, inclusive collaboration, and using AI and GitLab's platform to improve how we work. We believe strong renewal outcomes come from proactive planning, clear accountability, honest risk conversations, and a team that supports one another.
How GitLab will support you- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$120,400-$180,600 USD
How GitLab Supports Full-Time Employees- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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