Senior Manager Project Delivery (Limited Time Duration)GENERAL PURPOSE The Senior Manager, Project Delivery (AI) is accountable for the end-to-end execution of a specific strategic initiative within our North America eCommerce team, ensuring it is delivered on time, within scope, and with clear alignment across all stakeholders. This role acts as the single point of accountability for project delivery and adoption, driving execution discipline, decision-making, and cross-functional coordination.
KEY RESPONSIBILITIESEND-TO-END PROJECT LEADERSHIP- Own delivery of a defined transformation project (e.g., AI-enabled customer service, process redesign, or tool implementation)
- Establish and manage detailed project plans incorporating both business and technical activities (milestones, dependencies, critical path, change management)
- Drive execution across cross-functional teams (Global Digital, Consumer Service, Ops, Tech, etc.)
- Ensure clarity of scope, priorities, and success criteria
EXECUTION MANAGEMENT & GOVERNANCE- Run project cadence (weekly check-ins, milestone reviews, leadership updates)
- Manage RAID (risks, assumptions, issues, dependencies) with clear mitigation actions
- Escalate risks and decisions with clear recommendations when needed
- Maintain decision logs and ensure alignment across stakeholders
STAKEHOLDER ALIGNMENT- Serve as the primary point of contact for all project stakeholders
- Align teams on timelines, roles/responsibilities, and deliverables
- Facilitate working sessions and decision forums to drive progress
DELIVERY READINESS COORDINATION- Partner with Process & Change lead to ensure:
- Process design is complete and validated
- Documentation and training are ready for rollout
- Ensure readiness milestones are met before launch
REQUIREMENTSMust be able to flex schedule in order to support early morning calls ranging from 7am-9am PT and earlier if needed to collaborate with colleagues based in Europe.
EDUCATION & EXPERIENCE- Bachelor's degree in Business, Engineering, Information Systems, or related field
- 7-10+ years of experience in project/program management or digital delivery
- Proven success delivering complex, cross-functional initiatives with multiple stakeholders
- Experience working in eCommerce, digital product, or customer experience environments preferred
- Demonstrated experience in executive stakeholder management and reporting
- Experience operating in agile or hybrid delivery models
HARD-SKILLS- Advanced project planning and management (timelines, dependencies, critical path)
- RAID management and risk mitigation strategies
- Governance design and execution (cadence, reporting, escalation frameworks)
- Tools (preferred but flexible):
- Jira / Confluence for Technical tracking and documentation
- Smartsheet / MS Project / Planner
- PowerPoint / Excel for executive reporting
- SharePoint for document storage and communication
- MS Teams for collaboration
- Strong data interpretation skills (status, performance metrics, delivery KPIs)
SOFT SKILLS- Accountability leadership: Drives outcomes without direct authority
- Executive communication: Distills complexity into clear, concise messaging
- Structured thinking: Breaks down ambiguity into actionable plans
- Decision facilitation: Able to guide teams through tradeoffs and alignment
- Attention to detail: Tracks dependencies, risks, and commitments rigorously
- Resilience & adaptability: Thrives in fast-paced, evolving environments
- Influence & stakeholder management: Builds alignment across functions
Job Title: Senior Manager Project Delivery LTDBrand:
Location: Portland
TEAM: General Management & Business Development
State: OR
Country/Region: US
Contract Type: Limited Duration
Number: 545823
Date: Jun 15, 2026
