The Gartner C-Level Communities (GCC) Production Experience Lead will drive operational enhancements for the Gartner C-level Communities (GCC) portfolio of events, with a primary focus on elevating the in-room content experience and bringing the GCC value proposition to life onsite at community events around the world. This role is responsible for standardizing event delivery, developing assets, and ensuring brand alignment to deepen engagement, strengthen loyalty, and accelerate growth. The Events Experience Lead will work cross-functionally with community, marketing and logistics teams to deliver consistent, world-class experiences that reinforce Gartner's reputation and value.
Primary Responsibilities:
- Lead the standardization and execution of the in-room experience for all GCC conferences, ensuring a global consistency and an exceptional attendee experience
- Partner with internal stakeholders to develop new processes to ensure flawless execution of on-site experiences
- Develop, maintain, and implement event assets, guides, and templates to support consistent delivery, brand alignment and enhance the overall content experience of the onsite experience
- Partner with marketing to ensure all on-site event touchpoints reflect the GCC value proposition and brand guidelines
- Collaborate with internal teams to reinforce GCC's market presence, key messages and customer loyalty
- Establish and implement a GCC branding guidebook and unified key messages for all onsite event elements
- Deliver training and resources to internal and external partners, ensuring globally consistent onsite delivery
- Gather and analyze feedback from internal stakeholders and community members to drive continuous improvement and innovation initiatives for an enhanced attendee experience
- Standardize event processes and run-of-show documentation for scalable, globally consistent execution
- Support the implementation of best practices and operational improvements across the GCC portfolio
Stakeholder Collaboration:
- GCC Production, Operations, Logistics and Content Teams
- GCC Marketing and Brand Teams
- GCC Community Engagement Teams
- External Vendors and Partners
Expected Results:
- Consistent delivery of world-class attendee experiences at all GCC events
- High attendee / community satisfaction scores and engagement metrics
- Increased adoption of standardized assets and messaging guidelines
- Strengthened brand reputation and market presence
- Continuous process improvement and innovation
- Excellent working relationships across teams and stakeholders
- Ability to manage multiple projects and priorities simultaneously
Qualifications:
- Bachelor's degree or equivalent
- 5-7+ years' experience in conference management, conference project management, content production, event production or related fields
- Strong project management skills and attention to detail
- Experience with agency and vendor management
- Excellent communication, collaboration, and stakeholder management abilities
- Demonstrated ability to drive process improvement and standardization initiatives
- Passion for delivering exceptional customer and community experiences
- Strong process improvement and documentation abilities
- Creative thinker with attention to detail
- Executive presence and confident decision-making
- Willingness to travel as required
#LI-DT1
#LI-hybrid
Job Requisition ID:107423
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
