Senior Manager, Product Management - Customer Resiliency Web and Mobile App Experience Lead
About the RoleWe are looking for a Senior Manager, Product Management to join the Customer Resiliency team and lead the Collections and Recoveries Web and Mobile experiences.
This is the place where the mission comes to life - we bring humanity and simplicity to customers in distress. We help customers use credit wisely. We’re helping change banking for good.
In this role, you’ll be responsible for the Collections and Recoveries customer experience via the mobile app and web presence - the channels of choice for a majority of our CR customers. This is a complex charter impacting millions of customers and driving hundreds of millions of dollars of business value every year. You’ll work with design, marketing, operations, compliance, business analysts, and data scientists to envision the future destination of CR experiences and bring those visions to life. This role is a people leader of product managers who oversee two web teams and two mobile teams.
The ideal candidate will:- Have product management experience working in both web and mobile full stack environments
- Have people leadership experience
- Have the balanced decision making, teamwork, and product skills to manage the Collections customer experiences
- Have exceptional judgment and stakeholder management skills to create a unified customer experience roadmap that balances short-term urgent needs with experimenting for the future
- Be comfortable in deep partnership with a broad coalition of functions; great decision making is a team sport and you need to be comfortable being all about the team
- Deeply respect the importance of keeping our promises to customers and doing so in a provably well-managed way
Capital One Product FrameworkIn this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
OR- Bachelor's degree in any field and at least 4 years of Product Management experience
Preferred Qualifications:- Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product Management
New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management; $179,700 - $205,100 for Manager, Product Management
Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please.
