Senior Manager, Process Management - Capital One Shopping (Remote Eligible)
We are seeking a highly-talented and adaptable Senior Manager of Process Management to join the Capital One Shopping team, with a focus on scalable process enhancements and international expansion. The ideal candidate will have a passion for process development and problem solving.
The role will encompass a variety of areas and activities, including process development and risk management, control creation and testing and reporting/communications. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company27s bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. We27re looking for a candidate who works well in the midst of rapid change and growth - flexibility, positive attitude, and strong communication skills are a must.
General Responsibilities:
Influence, manage, and own process management activities required of Shopping including PLA/PRA assessments, process and control creation and validation, audit activities, etc.
Serve as well-managed lead for Shopping27s adherence to email governance, sanctions processes, external data sharing, and script governance.
Support Shopping27s well-managed agenda by leading risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk
Documenting risks, results, and issues and working with internal partners on remediation plans
Partnering with Shopping team leads and enterprise partners, to ensure clear communication of project requirements
Serve as point of contact for risk and audit partners
Providing subject matter expertise on processes when representing the department in projects and other meetings
Collaborate with Shopping team to advise on risk, process, and data management requirements and process for new intent, initiatives, and Enterprise requests
Apply sound inquiry and analysis to make recommendations and decisions
Be intellectually curious to question the obvious, explore options, and develop alternatives
Basic Qualifications:
- Bachelor's Degree or Military experience
- At least 2 years of experience in Process management
- At least 2 years of experience in Project management
- At least 2 years of experience in Relationship management
Preferred Qualifications:
- Master27s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
- At least 5 years of experience in Process management
- At least 5 years of experience in Project management
- At least 5 years of experience in Relationship management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $163,900 - $187,100 for Sr Manager, Process ManagementNew York, NY: $178,800 - $204,100 for Sr Manager, Process Management
Remote (Regardless of Location): $149,000 - $170,000 for Sr Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate27s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
