Walgreens

Senior Manager, Pharmacy Administration & Services

Walgreens$110K — $130K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Pharmacy Degree required.
  • Experience in cross-functional collaboration for strategic goal attainment.
  • Strong communication skills for conveying complex business initiatives.
  • Knowledge of pharmaceutical dispensing regulations at various government levels.
  • Proven ability to identify and resolve operational issues effectively.
  • Time management skills for organizing and prioritizing multiple projects.
  • Minimum 2 years of leadership experience in direct or indirect roles.

Responsibilities

  • Lead the design and implementation of pharmacy support programs.
  • Standardize workflows and compliance protocols for consistent execution.
  • Align pharmacy programs with organizational strategy and regulations through collaboration.
  • Monitor program performance using data to inform improvements.
  • Support change management for new processes and initiatives adoption.
  • Provide leadership and coaching within focus areas to enhance performance.
  • Manage a team to foster collaboration and meet organizational goals.

Benefits

  • Opportunity for team leadership in a high-impact environment.
  • Engagement in cross-functional partnership enhancing strategic initiatives.
  • Access to professional development through mentoring and coaching.
  • Potential for career advancement given the leadership role.
  • Engagement with cutting-edge immunization programs and health outcomes improvement.
Full Job Description
Job Description

Job Summary
Plays a key leadership role within a cross-functional team dedicated to supporting and enabling pharmacy teams and field leaders. Will lead a broader team that supports the enterprise immunization program through the development and execution of strategic initiatives, cross-functional partnership, operational enablement, pharmacy readiness, patient access programs, and field support resources that drive vaccination growth and improve health outcomes. Within this structure, the Senior Manager is responsible for one or more high-impact pharmacy support areas. The role focuses on optimizing how pharmacy work is organized and executed-driving operational efficiency, ensuring compliance, and implementing strategic programs that help pharmacy teams meet their goals and deliver high-quality patient care.
Job Responsibilities
  • Lead the design, implementation, and continuous improvement of assigned pharmacy support programs to drive operational excellence.
  • Develop and standardize workflows, governance models, and compliance protocols to ensure consistent, high-quality execution.
  • Collaborate cross-functionally to align pharmacy programs with organizational strategy and regulatory requirements.
  • Monitor program performance using data and analytics to guide improvements and ensure measurable outcomes.
  • Support change management efforts to enable successful adoption of new processes, systems, and initiatives.
  • Provide leadership, coaching, and subject matter expertise within assigned focus areas.
  • Ensure compliance with relevant laws, accreditation standards, and internal policies across managed programs.
  • Lead, mentor, and manage a team of professionals to foster collaboration, accountability, and high performance aligned with organizational goals.
  • Will be responsible for one or more focus areas as noted below:
  • Administration and support of third-party billing and claims processing, including vendor partnerships.
  • Oversight of pharmacist credentialing, enrollment, and expansion of medical billing capabilities.
  • Leadership of DSCSA compliance, pharmacy delivery programs, and governance coordination.
  • Support for Medicare Part B audits, CMS compliance, and related regulatory initiatives.
  • Management of pharmacy services (immunization services, adherence, MTM, testing), pharmacy technician support programs, and analytics platforms.
  • Coordination of local clinic operations, new vaccine rollouts, and legal/regulatory compliance efforts.


External Basic Qualifications

  • Pharmacy Degree required.
  • Experience collaborating with internal and external resources (such as cross-functional teams) to develop strategies that meet department goals within budget and established timelines.
  • Experience communicating strategy and complex business initiatives in a clear and concise manner to multiple types of audiences and channels.
  • Knowledge of Federal, state, and local rules and regulations governing the dispensing of pharmaceuticals and the implications rules and regulations.
  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 2 years of direct leadership, indirect leadership and/or cross- functional team leadership.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state)


Preferred Qualifications

  • PharmD, Bachelor's degree in pharmacy, or Master's degree.
  • At least 2 years of experience leading cross-functional teams to drive enterprise-wide business initiatives or cost workshops within retail and/or pharmacy.
  • Intermediate level skills in Microsoft Suite (MS Excel, MS Word, MS PowerPoint).

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ

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