Intuit Inc

Senior Manager, Partner Customer Success

Intuit Inc • $142K — $192K *
Plano, TX 75025In-Person
Business Services
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 8+ years in Customer Success or Account Management
  • 3+ years of team leadership in B2B or SaaS
  • Strong understanding of accounting/bookkeeping workflows
  • Ability to navigate large matrixed organizations
  • Innovative problem-solving capabilities
  • Exceptional communication skills for influencing executives
  • Willingness to travel up to 30% for partner engagements

Responsibilities

  • Lead the transition of firms to full operational optimization post-implementation.
  • Develop and coach scalable enablement programs for partner leadership.
  • Drive accountability for Net Recurring Revenue (NRR) and identify expansion opportunities.
  • Mentor team members on managing complex partnership lifecycles.
  • Advocate for accountant needs and translate feedback into product insights.
  • Facilitate strategic connections between Sales and Product teams.
  • Monitor account health and implement strategies to boost usage.],
  • benefits':['Competitive compensation package with performance-based rewards.','Potential eligibility for cash bonuses and equity rewards.','Commitment to pay equity through regular comparisons across ethnicity and gender.','Hybrid work environment requiring 3 days in the office.']} irebase.com/goladders/internal/domain/job_augment/job-insights
  • properties
  • qualifications
  • responsibilities
  • benefits
Full Job Description
The Senior Manager, Partner Customer Success is the architect behind the individuals who lead our most influential accounting partnerships. Your mission is to build, coach, and scale a team of PCSMs who move beyond the 'launch' phase to become indispensable strategic anchors for high-value firms. You will ensure your team successfully connects the dots between a firm's business goals and the full breadth of the Intuit ecosystem, driving deep platform adoption and identifying expansion opportunities that transform IES into a firm's primary growth engine.

Responsibilities

  • Post-Implementation Maturity: Lead the team in transitioning firms from 'newly onboarded' to 'fully optimized.' Focus on deep-tier feature adoption and workflow integration that cements IES as the firm's operational bedrock.
  • Partner Enablement & Scale: Coach the team to build scalable 'train-the-trainer' enablement programs. Equip firm leadership with the expertise and resources they need to confidently enable their end-users, driving deep engagement with key new features that unlock mutual value and scale.
  • Strategic Growth & NRR Ownership: Drive team-wide accountability for Net Recurring Revenue (NRR) through proactive expansion. Coach PCSMs to identify 'white space' within a firm's existing client base where additional IES solutions can drive mutual profitability.
  • Lifecycle Advisor Coaching: Mentor PCSMs on navigating complex, multi-year partnership lifecycles. Train the team to lead high-impact Business Reviews that focus on future-state ROI rather than past-tense support metrics.
  • Accountant Advocacy & Roadmap Strategy: Act as the 'voice of the accountant' at the leadership level. Translate recurring feedback from mature, high-scale users into actionable roadmap insights for Product and Engineering teams to ensure the platform scales with our partners.
  • Cross-Functional Growth Orchestration: Serve as the strategic bridge between Sales and Product. Ensure your team effectively 'quarterbacks' internal resources to solve complex, long-term business challenges for partners, maintaining a 'VIP' experience throughout the entire partnership.
  • Retention & Health Governance: Leverage tools like Salesforce and Quickbase to monitor usage trends and health indicators. Architect sophisticated 'save' strategies and proactive intervention plans for mature accounts that may be plateauing in their platform usage.


Qualifications

  • Experience: 8+ years of experience in Customer Success or Account Management, with at least 3+ years specifically leading teams in a high-touch B2B or SaaS environment.
  • Accounting Domain Expertise: Deep understanding of accounting/bookkeeping fundamentals and mid-market firm workflows. You must be able to 'speak the language' to mentor your team through complex financial management and scaling challenges.
  • Matrixed Navigation: Proven ability to drive results within a large-scale, matrixed organization, managing stakeholders across Sales, Product, and executive leadership.
  • Strategic Problem Solving: Ability to look beyond the immediate 'fix' to develop innovative, long-term solutions for partner retention and platform health.
  • Technical & Analytical Literacy: Proficiency in modern CS tech stacks (Salesforce, analytics dashboards) and a solid grasp of how AI-driven insights can be leveraged to show value to firm leadership.
  • The 'Polish' Factor: Exceptional communication skills with the ability to guide and influence accounting firm leadership (Partners, CEOs, COOs) at the highest levels.
  • Travel Readiness: Willingness to travel up to 30% to join your team on-site at major partner locations for strategic business reviews and high-stakes relationship building.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Atlanta/Plano: $ 142,000 - $192,500

San Diego: $143,500-$194,000

Mountain View: $172,000-$233,000

This is a hybrid role that will require 3 days in office.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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