Job Summary:
The Senior Manager, Operations is responsible for managing all operational aspects of international camps and competitions for the National Team. This position reports to the Director & Coach, National Team, to provide high-level logistical support for both domestic and international travel. The Senior Manager, Operations, will develop strong working relationships with elite coaches, athletes, volunteers, and representatives from international organizations.
Essential Duties & Responsibilities:
- Develop a timeline and itineraries for each international trip.
- Research and recommend hotels for training camps and competitions, including site visits when possible.
- Negotiate all contracts for air, hotel, ground transportation, and training venues.
- Develop meal timelines, menus, rooming lists, and other logistics with hotels.
- Determine needs for ground transportation and training sites.
- Coordinate air travel arrangements in consultation with the designated travel agency.
- Establish proper uniform needs for each trip.
- Secure and pack all equipment for each trip, including palletized shipments and team bags.
- Coordinate resources with external stakeholders, including additional USA Swimming staff, United States Olympic & Paralympic Committee staff, local organizing committee staff, and contractors.
- Own GMS entries process for World Aquatics Events.
- Develop a trip handbook for all team members.
- Travel to domestic and international competitions as needed.
- Oversee and support volunteer staff, including team managers and dietitians.
- Manage all accounts payable and receivable for competitions.
- Compose post-competition surveys for staff and athletes.
Other Duties:
- Working with suit manufacturers on apparel, suits, caps, training equipment, etc.
- In coordination with the other Operations staff, coordinate travel for National Team onboarding and other domestic events as needed.
- Support other National Team Division committees as assigned.
- Other duties, as assigned.
Required Skills & Abilities:
- Ability to adapt quickly in rapidly changing environments.
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills.
- Excellent time management skills.
- Strong supervisory and leadership skills.
- Excellent organizational skills and meticulous attention to detail.
- Ability to prioritize tasks and to delegate when appropriate.
- Ability to anticipate potential challenges, adapt quickly, and problem solve in a high-paced environment.
- Proficiency with Microsoft Office Suite or related software.
- Strong analytical and critical thinking abilities.
- Readily establishes credibility and maintains confidentiality at all times.
- Willingness to work weekends and occasional holidays.
Education & Experience:
- A bachelor's degree in sports management, related field, or equivalent.
- Minimum 3 years' experience working with elite-level athletes.
- Experience working with National Team or National Junior team athletes preferred.
- Minimum 3 years' experience coordinating and managing sport team operations, large groups and teams, travel and logistics.
- Experience providing support and planning of international events.
- Experience with or understanding of National Governing Bodies structures, roles, objectives, and culture in relation to the Olympic movement and athlete relations.
- Swimming experience, coaching experience and knowledge of USA Swimming is preferred.
Physical Requirements:
- Must be able to travel, both domestically and internationally, up to 40% of the year.
- Ability to maintain proper documentation that allows for international travel is required.
- Must be able to stand for long periods of time, transport equipment up to 20 pounds and manage energy expenditure over trips that can last several weeks.
- This position works in an office setting in the USA Swimming office in Colorado Springs, CO; must be willing to relocate to Colorado Springs or the surrounding area(s).
Salary & Benefits:
- Salary range for this position is $85,000 - $95,000 annually.
- Bonus Eligibility: Based on company performance, this position may be eligible for an annual bonus target of 7.50%.
- Benefits available include:
- Medical, dental, and vision
- Company paid short-term and long-term disability
- Company paid group term life and AD&D insurance
- Paid Parental leave
- 401(k) w/match after 1 year of service
- Profit sharing and safe harbor contribution after 2 years of service
- EAP
- PTO
- 15+ paid holidays
- Relocation assistance
Anticipated Application Deadline: 8/7/2026
