Job DescriptionI. Job Summary
The Senior Manager, OMR role owns all facets of the Area Open Market Residential (OMR) line-of-business. The position requires the ability to identify, build, implement, and manage sales and marketing projects and programs to grow and retain our existing OMR customer base. The role requires the ability to meet assigned sales growth targets for OMR. This role demands strong communication skills to coordinate OMR projects and programs with internal partners in Customer Service, Pricing, Operations, Maintenance, Billing, and the Area Leadership Team.
II. Essential Duties and Responsibilities
- Ability to identify Marketing business solutions that generate growth and customer loyalty. Assure that each program meets the desired return on investment.
- Marketing background with expertise in social media (Twitter, Facebook, LinkedIn, Instagram), as well as direct customer/prospect campaigns. Integrate full range of WM service offerings into OMR strategy.
- Maintain and meet assigned revenue growth targets assigned to the OMR LOB. Forecast growth for our operational and maintenance partners.
- Oversee efforts to reduce lost business due to customer late and non-payment of invoices.
- Positively drive communication and accountability of OMR inside the Customer Experience department. Work with supervisor and team leads on new initiatives.
- Clear and concise oral / written communication on OMR performance metrics as required.
- Maintain and implement all corporate standardizations and best practices shared from Corporate OMR team.
- Work with our Pricing department on growth strategies that demonstrate our profitable growth strategy. Complete understanding of all our ancillary service charges.
- Manage marketing spend budget and track returns from all campaigns.
- Establish and maintain a high level of communication with Public Sector Director and Sr. District Managers to assure (QOS) Quality of Service.
- Ability to travel when needed for internal meetings or projects across the Area.
III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
A. Required Qualifications
- Bachelor's Degree (accredited) or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience
- 7 years of prior work experience (in addition to education requirement) in Sales Management or Operations including at least two (2) years of Business to Consumer (B2C) marketing experience (with examples of past marketing campaigns) and
- 4 years sales experience with accountability for sales targets
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
☒ Office: This job primarily operates in a remote environment.
The expected base pay range for this position across the U.S. is $88,000 - $110,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
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