Job Description- Lead revenue operations across sales operations, revenue planning and analysis, shared marketing operations, and broader commercial operational needs.
- Own lead management processes, including routing, assignment logic, follow-up expectations, lead progression, and visibility into response and conversion performance.
- Monitor sales activity, pipeline movement, opportunity progression, and CRM adoption to identify stalled deals, missing follow-through, and breakdowns in the sales process.
- Develop and maintain revenue projections, pipeline reporting, performance dashboards, and early-warning indicators for sales and executive leadership.
- Provide hands-on operational support to sales leaders and individual contributors by resolving system and process issues, improving workflows, and ensuring teams have reliable information to move opportunities forward.
- Partner with marketing on shared operational responsibilities, including CRM cleanliness, tracking, UTM governance, database quality, and marketing-to-sales handoffs.
- Evaluate and improve the revenue technology stack, integrations, workflows, automation, and reporting infrastructure to reduce manual work and improve data reliability.
- Use AI and automation to support data enrichment, account and contact research, record maintenance, workflow efficiency, and improved commercial insight.
- Address broader commercial operational needs as they arise, particularly where unclear ownership, disconnected systems, or incomplete processes are limiting execution.
- Document revenue processes, definitions, operating rules, and system requirements to establish consistent practices across teams.
About You - Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
- Manages Complexity: Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
- Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Tech Savvy: Anticipating and adopting innovations in business-building digital and technology solutions.
- Engaged: You share our values and possess the essential competencies needed to thrive at Redica, as outlined here: https://redica.com/company
Qualifications- 7+ years of experience in Revenue Operations, go-to-market operations, or a related function.
- Experience owning a broad Revenue Operations remit across multiple commercial functions in a startup, growth-stage company, or similarly fast-changing environment.
- Demonstrated success working both strategically and hands-on in commercial systems and operations.
- Strong working knowledge of CRM architecture, lead and opportunity management, pipeline stages, forecasting, activity tracking, workflow automation, reporting, and data governance. Hands-on experience in Salesforce required.
- Experience developing revenue forecasts, pipeline analyses, dashboards, warning indicators, and executive-level performance reporting.
- Experience with lead routing, lead lifecycle management, sales and marketing handoffs, campaign tracking, UTM governance, and attribution.
- Hands-on experience with data enrichment, automation, AI-assisted research, or AI-enabled revenue workflows.
- Experience evaluating and improving integrations across CRM, marketing automation, analytics, enrichment, and other commercial systems.
- Demonstrated success untangling fragmented systems, solving poorly defined operational problems, and rebuilding ineffective processes.
- Strong communication and project management skills, with the ability to work independently across commercial, technical, financial, and executive stakeholders.
Additional InformationTop Pharmaceutical Companies, Food Manufacturers, MedTech Companies, and Service Firms from around the globe rely on Redica Systems to mine and process government inspection, enforcement, and registration data. This enables them to quantify risk signals from their suppliers, identify market opportunities, benchmark against peers, and prepare for the latest inspection trends.
Our data and analytics have been cited by major media outlets, including MSNBC, The Wall Street Journal, and The Boston Globe.
