Vail Resorts

Senior Manager of Retail & Rental Operations

Vail Resorts$82K — $99K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required.
  • 5+ years of leadership experience in retail, rental, hospitality, or multi-unit operations.
  • Proven ability to develop talent and drive results in fast-paced environments.
  • Strong financial acumen with a track record of budget management and performance metrics oversight.
  • Excellent organizational, communication, and decision-making skills.
  • Experience in leading teams through organizational change and driving accountability.

Responsibilities

  • Lead daily performance of retail and rental operations, ensuring guest service and profitability.
  • Develop and coach retail and rental leaders to enhance engagement and accountability.
  • Drive sales growth through effective planning and operational discipline.
  • Analyze business metrics to identify and implement performance improvements.
  • Collaborate with resort leadership and departments on strategic objectives and initiatives.
  • Recruit and develop top talent, focusing on succession planning and team growth.
  • Oversee budgets, labor planning, and operations compliance within the retail and rental business.

Benefits

  • Full-time, year-round employment.
  • Opportunity for annual bonus based on performance.
  • Position based in the scenic location of Breckenridge, CO.
Full Job Description
Job Summary:

The Senior Manager of Retail & Rental Operations is responsible for leading the performance, people, and operations of Breckenridge's retail and rental business. As a key member of the resort leadership team, this role drives an Experience of a Lifetime for guests and employees by delivering strong business results, developing high-performing teams, and ensuring operational excellence across all locations.

This leader provides direct oversight to retail and rental management teams, executing strategies that drive revenue growth, profitability, guest satisfaction, and employee engagement. The Senior Manager partners closely with resort leadership and cross-functional teams to align business priorities, support resort initiatives, and continuously improve the guest and employee experience.

This is a full-time, on-site leadership role based in Breckenridge, CO.

Job Specifications:

  • Starting Wage: $82,240.00 - $99,250 + Annual bonus
  • Employment Type: Year Round
  • Shift Type: Full Time
  • Minimum Age: At least 18 years of age
  • Housing Availability: No


Job Responsibilities:

  • Lead the day-to-day performance of Breckenridge's retail and rental operations, ensuring excellence in guest service, sales, profitability, and operational execution.
  • Develop, coach, and inspire a team of retail and rental leaders, fostering a culture of accountability, engagement, and continuous improvement.
  • Drive sales and profitability through effective business planning, labor management, expense control, and operational discipline.
  • Analyze key business metrics to identify opportunities, address challenges, and implement action plans that improve performance.
  • Partner with resort leadership to support and execute resort-wide initiatives and strategic priorities.
  • Collaborate with Finance, HR, Marketing, Merchandising, IT, Health & Safety, and Resort Operations to achieve business objectives and enhance the guest experience.
  • Recruit, develop, and retain top talent while building leadership bench strength and supporting succession planning efforts.
  • Lead the execution of company programs, operational standards, and change initiatives across the retail and rental business.
  • Oversee operating budgets, labor planning, and capital improvement projects within assigned areas of responsibility.
  • Ensure compliance with company policies, safety standards, and operational procedures.
  • Effectively communicate priorities, expectations, and business results to leaders and stakeholders at all levels.
  • Other duties as assigned


Job Requirements:
  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years of leadership experience in retail, rental, hospitality, or multi-unit operations, with increasing levels of responsibility.
  • Proven ability to lead teams, develop talent, and drive business results in a fast-paced environment.
  • Strong financial acumen with experience managing budgets, labor, expenses, and performance metrics.
  • Demonstrated success influencing and collaborating across multiple departments and stakeholder groups.
  • Strong problem-solving, organizational, communication, and decision-making skills.
  • Ability to balance strategic thinking with hands-on operational leadership.
  • Experience leading teams through change and driving accountability for results.
  • Advanced proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.


The expected pay range is $82,240.00 - $99,250 + Annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Requisition ID 517224
Reference Date: 09/05/2026
Job Code Function: Retail Ops

About Vail Resorts

Vail Resorts is a mountain resort company that operates ski resorts and hotels in North America. The company was founded in 1997 and is headquartered in Broomfield, Colorado. Vail Resorts' ski resorts include Vail, Beaver Creek, Breckenridge, Keystone, Park City, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, and Whistler Blackcomb. The company also operates hotels and other lodging properties in these locations. Vail Resorts has a market capitalization of over $10 billion and generated over $2 billion in revenue in 2020.
Learn more about Vail Resorts
Size
6,100 employees
Market Cap
$9.6 billion
Industry
Net Income
-$7 million
Founded
1992
5 Year Trend
+5.8%
Revenue
$1.5 billion
NASDAQ

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