What are we looking for?We're looking for a Senior Manager to lead and evolve key initiatives within our Provider Experience team, with a strong focus on Provider Experience and Provider Incentives. This role plays a central part in improving how BetterHelp supports, listens to, and engages with our provider network-helping to shape a more seamless, effective, and scalable provider experience.
What will you do?Team Leadership & Development- Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives
- Provide strong people management, coaching, and support to drive team effectiveness and growth
- Establish clear roles, responsibilities, and ways of working to enable efficient execution across a broad set of touchpoints
- Foster a team culture grounded in accountability, adaptability, and cross-functional partnership
- Continuously assess and evolve team structure and workflows in line with business needs
Provider Experience & Incentive Initiatives- Lead and drive initiatives aimed at improving the end-to-end provider experience and engagement
- Define how Provider Experience fits within the company as a whole, including clarifying ownership of provider-facing workflows
- Partner cross-functionally to identify, scope, and transition provider-related work into the appropriate teams
- Take a proactive, project-based approach to identifying organizational needs and building scalable workflows
Systems & Workflow Optimization- Oversee and enhance the Help Scout ticketing system, including intake, triage, and workflow management
- Develop a deep understanding of system capabilities to improve efficiency, visibility, and operational effectiveness
- Identify opportunities for process improvement and implement scalable solutions that streamline provider support and internal coordination
Cross-Functional Leadership & Coordination- Serve as a key representative of Provider Experience across internal stakeholders, ensuring visibility and alignment
- Build strong cross-functional relationships and improve coordination across teams supporting provider-facing work
- Establish clear ownership and collaboration models to ensure seamless execution across touchpoints
Provider Advocacy & Experience Design- Champion the provider perspective across the organization, ensuring the impact of internal decisions is proactively considered
- Build and mature the provider advocacy function, including developing ways to surface and act on provider feedback
- Contribute to defining and improving the provider journey, ensuring a more proactive and cohesive experience
Data, Reporting & Insights- Develop reporting and insights by leveraging data from multiple systems (e.g., Help Scout, Looker, and other tools)
- Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making
- Translate data into clear, actionable insights that drive continuous improvement and influence business decisions
What will you NOT do?- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Can I work remotely?Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
Requirements- 10+ years of experience, with at least 3 years in direct management
- Senior Manager-level experience with a track record of leading and developing teams
- Strong people management skills, with the ability to coach and support team members at different experience levels
- Experience in healthcare operations or a related environment, with a general understanding of provider workflows and dynamics
- Strong operational mindset with experience building or improving processes and systems
- Proven ability to work cross-functionally and influence stakeholders
- Comfortable navigating ambiguity and building within evolving or undefined areas
- Analytical thinker with experience using data and reporting to inform decision
Benefits- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives - and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
The base salary range for this position is $125,000 - $150,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors - including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
