About the Role: The Senior Manager of Accounts Receivable (AR) is responsible for leading the accounts receivable function, including overseeing billing, collections, and customer account management. This role will lead a newly integrated Accounts Receivable team by combining existing billing and AR functions into a single, high-performing organization. The Senior Manager will drive operational excellence by enhancing processes, improving collection strategies, ensuring billing accuracy, and partner closely with internal and external stakeholders to support a fast-growing, dynamic business.
Benefits:- Comprehensive Medical, Dental, and Vision coverage
- Company-paid Life Insurance
- Flexible Spending Account (FSA)
- 401k with company match
- Paid Parental Leave
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Tuition Reimbursement Program
Responsibilities: - Lead, coach, and develop the Accounts Receivable team, providing performance management, training, and career development.
- Oversee the complete invoice to payment lifecycle, ensuring timely and accurate billing, collections, and customer account management.
- Develop, maintain, and continuously improve collection strategies, processes, and performance metrics.
- Manage the accounts receivable aging report and proactively monitor past due accounts to improve collections and reduce outstanding balances.
- Ensure billing accuracy by reviewing invoices, credit memos, reconciliations, and resolving customer billing discrepancies.
- Oversee reconciliations, including scale ticket reconciliations and other account balancing activities.
- Monitor collection activities and ensure consistent follow-up with customers while maintaining positive customer relationships.
- Build strong cross-functional relationships with Operations, Finance, Sales, Leadership, and other departments to resolve issues and improve processes.
- Retrieve payment and banking information from financial institution portals and ensure timely recording of customer payments.
- Utilize Excel to analyze large data sets, reconcile transactions, and upload information into company systems.
- Identify opportunities to improve systems, workflows, automation, and reporting capabilities to support business growth.
- Support system enhancements, implementations, and migrations related to accounts receivable and billing processes.
- Produce reporting and analysis on AR performance, collection trends, aging, and key performance indicators for leadership.
- Perform other duties and special projects as assigned to support departmental objectives and evolving business needs.
Minimum Job Qualifications:- Minimum of 5 years of experience in Accounts Receivable, Billing, or Collections, including leadership experience.
- Demonstrated experience managing high-volume transactions in a faced paced environment.
- Intermediate Microsoft Excel skills, including working with large, complex spreadsheets and data analysis.
- Highly organized and detail oriented with strong critical thinking skills.
- Deliver customer service and maintaining positive relationships with both internal and external stakeholders.
- Ability to work collaboratively with internal stakeholders.
Preferred Job Qualifications: - Associate's or bachelor's degree in accounting, Finance, Business Administration, or a related field.
- Experience working in a multi-state business environment.
- Experience with ERP systems such as CieTrade, iTA, or similar accounting platforms.
