Senior Manager, New Verticals - Search S&O

DoorDash

$170K — $250K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8-12+ years of experience in high-performance environments such as tech or operations.
  • 2+ years of leadership experience managing high-performing teams.
  • Experience solving problems from a first principles approach.
  • Familiarity with AI tools for automating tasks.
  • Strong capabilities in both high-level strategy and detailed operational processes.
  • Customer-centric mindset focused on enhancing consumer experience.
  • Proficient in analytical tasks, SQL, and Excel modeling.

Responsibilities

  • Define and execute product initiatives to enhance customer search experience.
  • Collaborate with cross-functional teams including Product and Engineering.
  • Develop optimal strategies for serving customers across various verticals.
  • Transform strategies into actionable operational experiments.
  • Analyze operational and financial impacts of decisions to inform future actions.

Benefits

  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Comprehensive medical, dental, and vision benefits.
  • Flexible paid time off, including 80 hours of paid sick leave.
  • Wellness and mental health program.
  • Paid holidays and disability insurance.
Full Job Description
About the Role

Search is critical to delivering a seamless customer experience. We're looking for someone to join and lead our Search team across New Verticals (Grocery, Convenience, Alcohol, and Retail). You will be responsible for defining, executing and optimizing product initiatives aimed at ensuring customers can quickly and confidently find what they're looking for. You will work closely with product, engineering, and data science to launch experiences that make shopping 10x better for our customers. You'll dive deep into data to understand consumer behavior, measure impact, and identify opportunities to improve search relevance and conversion across the app. You'll report into a Director on our New Verticals Strategy & Operations team and manage a small team. We operate in a hybrid model so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly!
You're excited about this opportunity because you will...
  • Build. You'll have your fingerprints all over DoorDash's New Verticals business, across grocery, convenience, retail, alcohol and more. You'll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
  • Strategize. From first principles, you'll develop the optimal strategy for best serving our customers.
  • Experiment. You'll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
  • Analyze. You'll assess the operational and financial impacts of your decisions, and iterate based on data.
  • Lead and collaborate. You'll work with a cross-functional team, including Product, Engineering, Data Science, and Design to build this new line of business for DoorDash.
We're excited about you because...
  • You have 8-12+ years of experience. You've succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
  • You are a leader. You have 2+ years of experience managing high-performing teams.
  • You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.
  • You're AI native. You root cause problems with a systems first approach and can identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot.
  • You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team. No job is beneath you.
  • You're customer focused. You are able to identify consumer pain points, lead with the consumer front of mind and build a strategy to enhance our consumer experience.
  • You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel. You can use this ability to support product use cases and troubleshoot issues.
  • You aren't afraid to dive into technical concepts. You're eager to understand how things work under the hood, from ML models to engineering architecture. You can collaborate seamlessly with technical teams to translate complex concepts into clear business strategies and customer outcomes.
  • You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
  • You are an owner. You're always looking for opportunities to better your work product and own the outcome - both the good and the bad
  • You have completed your BS/BA Degree, ideally a business or engineering focused concentration. An MBA is a plus!

We expect this position to be filled by 11-14-2026

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:
  • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
  • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).


The national base pay range for this position within the United States, including Illinois and Colorado.

$170,000-$250,000 USD

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