Position Summary 

The newly formed Global Sales Operations & Effectiveness organization is leading the transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech.  

The Senior Manager, Learning Experience Designer will serve as the enterprise lead for learning framework and curriculum design, responsible for building scalable, engaging learning journeys that accelerate seller productivity and drive measurable commercial outcomes. This role will be responsible for translating sales methodology, commercial processes, and enabling technology into integrated, field-ready learning experiences adopted in real customer interactions. It will partner across Sales, HR, Technology, and Regional Enablement teams to ensure learning priorities are aligned to business goals and consistently executed globally. It ensures learning investments are prioritized, simplified, and directly tied to measurable outcomes such as productivity, pipeline progression, and selling effectiveness. 

Key Responsibilities 

Learning Design, Development, & Delivery 

• Define and execute the global learning experience design strategy, building cohesive end-to-end learning journeys aligned to BD’s commercial priorities and global sales methodology. 

• Establish and govern enterprise learning frameworks, standards, and curriculum architecture to ensure consistency, scalability, and instructional integrity across regions and business units. 

• Design and oversee development of high-impact learning experiences (eLearning, instructor-led, blended, in-field enablement) that are practical, role-relevant, and embedded into how sellers operate. 

• Integrate sales methodology, commercial process, and enabling technology (e.g., CRM, analytics, digital tools) into unified, field-ready learning experiences that drive adoption and behavior change. 

• Incorporate innovative modalities (e.g., AI-enabled learning, simulation, interactive experiences) where they enhance engagement, scalability, and effectiveness. 

Measurement, Evaluation, & Continuous Improvement 

• Define and implement a measurement framework that evaluates learning effectiveness based on behavior change and commercial outcomes (e.g., productivity, funnel progression, adoption, performance). 

• Leverage data from CRM, learning systems, and sales performance to assess impact, prioritize investments, and continuously refine learning strategies. 

• Continuously assess and optimize the global learning portfolio by eliminating redundant or low-value content, improving usability, and reducing seller friction. 

• Drive a culture of accountability by ensuring learning initiatives are directly tied to measurable business outcomes and value realization 

Stakeholder Partnership & Adoption 

• Partner with Sales Leadership, HR, Commercial Technology, and Regional/BU Enablement teams to align on learning priorities and deployment strategies. 

• Translate business priorities into practical, field-ready learning solutions aligned to how sellers operate. 

• Drive adoption of enterprise learning standards across regions and business units, balancing global consistency with local execution needs. 

• Equip frontline leaders and regional teams with tools and reinforcement mechanisms to sustain learning application and behavior change. 

• Influence senior stakeholders without direct authority to ensure alignment, prioritization, and execution in a matrixed environment. 

• Establish feedback loops with field teams and leaders to continuously refine learning experiences based on real-world application and impact. 

Qualifications 

• Bachelor’s degree required 

• 3-5 years of experience in sales enablement, sales capability, instructional design, or commercial roles within complex, global organizations (MedTech, Life Sciences, Technology, or similarly regulated industries preferred). 

• Ability to influence without authority and communicate at an executive level to translate complexity into clear, actionable learning solutions.  

• Advanced proficiency with Articulate Storyline, Camtasia, Captivate, and Microsoft Word/Excel/PowerPoint; strong familiarity with other authoring tools 

• Experience developing eLearning modules, documentation, presentations, and training materials maintained in an LMS 

• Experience in leveraging data insights from CRM and LRM’s  

• Veeva Vault experience preferred 

Preferred Requirements  

• Proven experience in sales enablement, training, field coaching, or commercial excellence within healthcare or B2B environments. 

• Proven experience in business/commercial roles, sales, business development, or cross-functional commercial initiatives in a matrix environment. 

• Strong understanding of CRM systems (e.g., Salesforce), sales methodologies, and adult learning principles. 

• Results and growth-focused mindset with strong judgment, accountability, and decision-making abilities. 

• Change management and innovation attitude and ability to build and sustain collaborative relationships. 

• Project management experience preferred.  

Leadership & Personal Attributes 

• Commercially grounded, people-first leader with strong business acumen.  

• Curious, innovative, and comfortable pushing boundaries while navigating governance and risk.  

• Trusted partner who can both collaborate and constructively challenge.  

• Data-driven decision maker with the ability to translate insights into action.  

• Clear, concise communicator with strong executive presence.  

• High integrity, learning agility, and resilience in a fast-changing environment  

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.