RoleWe are looking for a Senior Manager of Learning and Experience Design to join our team. This is a Remote role, reporting to the Senior Director of GTM Enablement - Shared Services in the GTM Revenue Enablement department. You will lead a high-performing team in designing, developing, and delivering innovative, scalable learning and enablement experiences for Zscaler's GTM organization. This leader sets the vision, operationalizes processes, and ensures the portfolio fuels measurable impact on GTM OKRs by simplifying, innovating, and standardizing our learning ecosystem.
What you'll do (Role Expectations)- Define and evolve LED vision, strategy, and operating model, translating strategy into a prioritized roadmap that drives GTM OKRs while leading, coaching, and developing a cross-functional team to deliver high-quality outcomes at scale
- Own intake, scoping, and prioritization cycles, partnering with GTM leadership, SMEs, and cross-functional teams to align on goals and deliver initiatives such as QLPs, onboarding, certifications, and partner enablement
- Oversee the entire LXD lifecycle and uphold standards for consistent delivery quality, guiding the creation and governance of engaging, modular, and scalable learning assets
- Establish frameworks to measure and evaluate program effectiveness, using evidence-based iteration for continuous improvement
- Pilot and operationalize innovative tools and modalities, including AI onboarding, interactive formats, and in-the-flow learning, to enhance engagement and efficiency
Who You Are (Success Profile)- You thrive in ambiguity, building clarity and momentum in dynamic, fast-evolving environments.
- You act like an owner, balancing strategy and hands-on execution with integrity and a strong sense of purpose.
- You are a problem-solver, energized by tackling complex challenges and driving impactful solutions.
- You are a high-trust collaborator, embracing candid feedback and team achievement above individual ego.
- You are a positive force, inspiring progress and resilience with a can-do spirit.
What We're Looking for (Minimum Qualifications)- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 7+ years in learning experience design, enablement, or related fields with progressive leadership responsibility, including proven success leading multi-modal programs for B2B/SaaS GTM audiences
- Expertise in LXD methodologies and standards, with demonstrated stakeholder management, portfolio prioritization, and program leadership
- Proven ability to operationalize design processes, establish templates/standard work, and implement robust measurement frameworks
- Familiarity with learning systems (LMS/CMS) and modern LXD toolsets, including comfort evaluating and integrating new tools and AI-enabled capabilities
- Strategic thinker and pragmatic operator with a growth mindset who collaborates with candor and influences across levels
What Will Make You Stand Out (Preferred Qualifications)- Previous experience leading LXD teams in complex environments
- Experience using AI to scale learning and content development
#LI-Remote
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Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$150,500-$215,000 USD
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
