As
Senior Manager, Knowledge Management, you9ll lead a team focused on creating clear, impactful learning and documentation for goeasy9s frontline. The role oversees LMS and content strategy, driving continuous improvements in engagement, effectiveness, and overall enablement. This includes building scalable programs that support employees from entry-level roles through to leadership, helping them develop the skills needed to succeed and grow into management positions.
You9ll also contribute to the broader knowledge management strategy, using data and insights to connect learning solutions to business objectives and enhance frontline performance and development.
What will you be doing?- Support the field team in building a strong understanding of the business, products, and customers to help maximize performance and career growth at goeasy.
- Partner with leaders across the organization to understand business objectives, identify gaps in capabilities and performance, and apply knowledge strategies to address them.
- Leverage tools, technologies, and methodologies to guide the development of engaging, challenging, and meaningful learning content that drives frontline success.
- Demonstrate strong judgment in visual and editorial standards, learning design, and stakeholder management practices.
- Collaborate with team members and partners to stay current on emerging research and trends in communications, knowledge management, and adult learning.
- Work cross-functionally with Support Centre teams and subject matter experts to ensure high-quality execution of programs and initiatives.
- Partner closely with the Director, Knowledge Management and Channel Enablement leadership team to shape strategy, develop and deliver content, and evaluate impact.
- Lead the coordination and delivery of learning and knowledge management initiatives, incorporating ongoing feedback to continuously improve program effectiveness.
- Develop and implement measurement strategies to assess learner impact and program success.
- Manage end-to-end delivery of learning initiatives, ensuring alignment to timelines, objectives, and business priorities.
What experience do you have?- Several years of experience designing and executing learning and enablement strategies, including microlearning; sales, retail, or call centre experience is an asset.
- Proven ability to develop and deliver blended learning programs and large-scale knowledge initiatives that build long-term capability and demonstrate measurable impact.
- Strong learning agility and adaptability, with the ability to quickly assess new environments, identify gaps, and apply innovative, data-driven solutions grounded in audience insight and user experience.
- Up-to-date knowledge of emerging trends in learning, communications, and enablement, with a strategic and analytical mindset to translate insights into actionable outcomes.
- Comfortable operating in ambiguity, managing risk, and working proactively with limited direction.
- Effective collaborator with experience managing multiple stakeholders and competing priorities to design and deliver practical solutions.
- Strong planning and project management skills, including structuring initiatives, managing timelines, and anticipating risks.
- Ability to translate data into clear insights, storytelling, and measurable business results.
- Excellent communication and writing skills, with a focus on clarity and plain language.
We offer a Flexible Work Program that provides you the ability to
work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
$115,000.00 - $143,750.00 CAD (includes base salary and bonus)
We9re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.
At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.
Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you9ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.
This posting is for an existing vacancy within our team.
Financial Benefits:- RRSP matching and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:- Enjoy company-paid volunteer days to give back to the community.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a flexible modular benefits package.
- Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:- Fuel your growth with the Tuition Assistance Program.
- Double the impact of your generosity with Company Matched Charitable Donations.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
