First Citizens Bank

Senior Manager IT - Platform Product & Experience (Remote)

First Citizens Bank$170K — $195K *
US-AnywhereRemote in Raleigh, NC
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree and 8 years in applications development, analysis or engineering, or a High School Diploma/GED with 12 years of related experience.
  • 5+ years of experience leading Platform Engineering, DevOps, SRE, Cloud or Infrastructure teams.
  • Proven leadership in IDP strategy and adoption.
  • Strong background in budget management and roadmap ownership.
  • Expertise in IDP, Platform Engineering, DevEx, Service Catalogs, GitOps, and Infrastructure as Code (IaC).
  • Knowledge of DevSecOps and API-first Architecture.
  • Experience in Product Management.

Responsibilities

  • Build and scale Internal Developer Platforms.
  • Establish and manage developer experience programs.
  • Create robust self-service engineering capabilities.
  • Integrate diverse engineering ecosystems for streamlined operations.
  • Apply product management practices to boost adoption, satisfaction, and productivity.

Benefits

  • Comprehensive benefits program designed to meet associate needs.
Full Job Description
Overview

This is a remote role open for multiple markets across the United States.

Leads the Product & Experience pillar of the Platform Engineering Hub. Owns strategy, roadmap, adoption, governance, and lifecycle management of the enterprise Internal Developer Platform (IDP). Accountable for developer experience outcomes, service catalog governance, golden paths, self-service engineering capabilities, platform analytics, GitOps enablement, Infrastructure as Code (IaC) adoption, and AI-enabled engineering experiences.

Responsibilities

Key Responsibilities

Platform Product Management (30%), Developer Experience & Self-Service (25%), Platform Ecosystem & Integrations (20%), Leadership & Talent Development (15%), Innovation & AI Enablement (10%).
  • Build and scale Internal Developer Platforms
  • Established developer experience programs
  • Create self-service engineering capabilities
  • Integrate engineering ecosystems
  • Applied product management disciplines to improve adoption, satisfaction, and productivity.

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
  • 5+ years leading Platform Engineering, DevOps, SRE, Cloud or Infrastructure teams
  • IDP strategy and adoption leadership
  • budget and roadmap ownership
  • IDP, Platform Engineering, DevEx, Service Catalogs, Golden Paths, GitOps, IaC, CI/CD, Platform Automation
  • DevSecOps
  • API-first Architecture
  • Product Management

Preferred Skills

Kubernetes, Cloud Platforms, Policy-as-Code, Platform Observability, Platform Analytics, AI-assisted Engineering.

Platform Integration Experience

Experience integrating developer platforms with source control, CI/CD, automation, cloud, security, observability, ITSM, and artifact management ecosystems.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $170,000 and $195,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

About First Citizens Bank

First Citizens Bank is a regional bank that provides a range of financial services to individuals and businesses. The bank offers checking and savings accounts, loans, mortgages, credit cards, and investment services, as well as online and mobile banking. First Citizens Bank operates more than 500 branches in 19 states and the District of Columbia. The bank was founded in 1898 and is headquartered in Raleigh, North Carolina.
Learn more about First Citizens Bank
Size
6,000 employees
Industry
Founded
1898

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