Senior Manager, Internal Communications

Vanguard Group, Inc.

$100K — $130K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Eight years of related work experience, with five years in internal communications preferred.
  • Undergraduate degree or equivalent; graduate degree preferred.
  • Proven experience managing content teams and nurturing writing talent.
  • Exceptional writing, editing, and editorial judgment with scalable quality maintenance.
  • Strong experience in advising senior leaders and managing complex stakeholder dynamics.
  • Proficiency in translating business strategies into clear communications.

Responsibilities

  • Lead and develop a high-performing content organization focused on writing excellence.
  • Serve as lead editor, setting and enforcing high editorial standards for all communications.
  • Translate complex business strategies into engaging narratives for various audiences.
  • Act as a senior advisor to leaders, shaping communication strategies and navigating stakeholder demands.
  • Oversee content planning to align messaging with business objectives and audience needs.
  • Ensure the delivery of top-quality content across diverse formats and channels.
  • Implement continuous improvement practices to enhance content quality and team efficiency.

Benefits

  • Professional growth opportunities within a dynamic company culture.
  • Strong emphasis on coaching and skill development for team members.
  • Collaborative work environment that promotes innovative storytelling.
  • Access to a wide range of internal resources and training to support strategic initiatives.
  • Influence and impact communications across a large organization.
Full Job Description

Leads the strategy and execution of content across divisional internal communications. Oversees a team of content creators and serves as the central editorial authority—ensuring all communications are clear, compelling, and aligned to business priorities and Vanguard standards. Partners closely with senior leaders and stakeholders to shape messaging, elevate storytelling, and drive consistent, high-impact communications.

Responsibilities:

  • Lead & Develop Content Organization
    Manage and develop a team of writers and content creators; establish a high-performing culture with a strong focus on writing excellence, coaching, and continuous skill development.

  • Editorial Leadership & Standards
    Serve as the lead editor across all communications; set and enforce editorial standards for quality, clarity, voice, and consistency.
    Provide hands-on editing and direction to ensure content meets a high bar.

  • Strategic Messaging & Storytelling
    Translate complex business strategies into clear, cohesive narratives that resonate with diverse audiences.
    Shape enterprise and divisional storytelling across key initiatives.

  • Stakeholder Leadership & Influence
    Serve as a senior advisor to leaders and partners; proactively shape communications approaches and messaging.
    Manage a broad set of stakeholders, aligning priorities and navigating competing demands with confidence.

  • Content Strategy & Planning
    Oversee content planning and prioritization to ensure alignment with business goals and audience needs.
    Drive a cohesive, integrated approach across channels and formats.

  • Execution Excellence
    Ensure delivery of high-quality content across written, visual, and multimedia formats.
    Maintain consistency and effectiveness across all communications touchpoints.

  • Continuous Improvement
    Use feedback, data, and industry best practices to elevate content quality and team effectiveness.
    Strengthen editorial processes and workflows to improve efficiency and impact.


Qualifications:

  • Eight years related work experience, five years consulting and delivering internal communications experience preferred. Supervisory experience preferred.

  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

  • Demonstrated experience managing content teams and developing writing talent.

  • Exceptional writing, editing, and editorial judgment with a proven ability to maintain high standards at scale.

  • Strong experience advising senior leaders and managing complex stakeholder environments.

  • Ability to translate business strategy into clear, compelling communications.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

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