Senior Manager, HR Operations The Institutes are committed to providing customer-first innovative solutions that best empower risk and insurance professionals to help those in need. We have an excellent opportunity for a Senior Manager, HR Operations, who will be responsible for leading and optimizing HR operational processes to ensure efficiency, compliance, and a positive employee experience. This role oversees HR service delivery, systems, and policies, driving continuous improvement and alignment with organizational goals.
*This position can be hybrid out of our Malvern, PA campus or fully remote.What You'll Do- Manage end-to-end HR operations including payroll, benefits administration, employee data management, and compliance.
- Ensure adherence to labor laws, company policies, and regulatory requirements.
- Identify and implement process improvements to enhance efficiency and accuracy in HR services.
- Integrate AI-driven tools and analytics into HR processes to improve decision-making, enhance employee experience, and optimize workflows.
- Ensure ethical and compliant use of AI in HR operations, including bias mitigation and data privacy.
- Leverage HR technology and automation to streamline workflows.
- Lead and develop the HR Generalists / HR Business Partners, fostering a culture of accountability and excellence.
- Provide guidance and support for complex employee relations and operational issues.
- Oversee HRIS administration and ensure data integrity.
- Generate and analyze HR metrics to support strategic decision-making.
- Partner with Generalists/HR Business Partners and other departments to deliver seamless HR services.
- Act as a point of escalation for operational challenges and resolve issues promptly.
What We're Looking For:- Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred).
- 8+ years of progressive HR experience, with at least 3 years in a leadership role.
- Strong knowledge of HR operations, compliance, and HRIS systems.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with HR technology platforms
- Familiarity with AI-powered HR tools and predictive analytics for workforce planning
- Project management and process improvement certifications (e.g., Six Sigma) are a plus.
The Best Part? The Benefits!To enforce the importance of work-life balance, employees enjoy excellent benefits, including:
- 401(k) plan with company contribution up to 16%
- Generous time off package that includes paid vacation, personal, sick and holidays
- Paid maternity and parental leave
- Tuition reimbursement
- Medical, dental, vision and prescription coverage
- On our Malvern campus: Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25 mile walking path
