Fanatics

Senior Manager, Growth

Fanatics$155K — $175K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in growth marketing, CRM, or lifecycle strategy, preferably in Casino or iGaming.
  • Demonstrated success in enhancing customer retention and LTV with data-driven campaigns.
  • Expertise in cohort analysis and ability to leverage data for strategic initiatives.
  • Strong communicator who can simplify complex data for stakeholders.
  • Adaptable in managing both strategic planning and detailed campaign execution.
  • Familiarity with gaming regulations and player psychology is advantageous.

Responsibilities

  • Manage the daily operations of new player cohorts to drive Initial NGR and customer lifetime value.
  • Refine the conversion process from registration to first deposit, ensuring a smooth first-bet experience.
  • Collaborate with the Promotions team to create user incentives that encourage both acquisition and retention.
  • Analyze new cohort performance by acquisition source and report insights on customer acquisition cost and ROI.
  • Facilitate communication between Acquisition Marketing, Brand, and Analytics teams to align promotions with budget goals.
  • Monitor and report on new player growth metrics, maintaining dashboards for performance tracking.

Benefits

  • Access to unique in-person cultural immersion experiences during onboarding.
  • Structured guidance throughout the interview and selection process.
  • Comprehensive employee benefits package, details available on the company website.
Full Job Description
Responsibilities
  • Execute New Player Cohort Strategy: Own the day-to-day management of new player cohorts, implementing aggressive strategies to maximize Initial NGR and Day-1 to Day-30 LTV.
  • Optimize the Conversion Funnel: Map and refine the journey from registration to first deposit; collaborate with CRM and Product to remove friction and ensure a seamless "first-bet" experience.
  • Promotional Strategy: Partner with the Promotions team to design new user incentives that balance high-volume acquisition with long-term value. Build a robust "test-and-learn" pipeline for acquisition offers, constantly refining bonus structures, wagering requirements, and "hook" messaging to outperform competitors.
  • Data-Driven Intake Analysis: Analyze the performance of new cohorts by acquisition source to identify high-value trends, reporting insights on CAC and early-life ROI to Casino leadership.
  • Cross-Functional Alignment: Serve as the primary bridge between the Acquisition Marketing, Brand, and Analytics teams to ensure promo spend aligns with volume targets and commercial budgets.
  • Performance & Velocity Reporting: Track and forecast the growth of new player bases, maintaining real-time dashboards that communicate the health and scale of the acquisition pipe.
Qualifications
  • 7 plus years of experience in growth marketing, CRM, or lifecycle strategy-ideally within Casino, iGaming, or a high-frequency subscription/digital environment.
  • Proven Track Record: Experience driving measurable improvements in customer retention and LTV through segmented, data-informed campaigns.
  • Analytical Mindset: Strong proficiency in cohort analysis and data interpretation; you are comfortable using data to build business cases for new initiatives.
  • Communication Skills: Ability to translate complex data into clear, actionable narratives for cross-functional partners and leadership.
  • Operational Agility: Comfortable moving between high-level lifecycle planning and the tactical details of campaign execution.
  • Industry Knowledge: A solid understanding of the regulated gaming landscape and player psychology is a significant plus.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE-a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range

$155,000-$175,000 CAD

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About Fanatics

Fanatics is a leading retailer of licensed sports merchandise. The company was founded in 1995 and has grown to become the largest online retailer of officially licensed sports merchandise in the world. Fanatics offers a wide range of products, including jerseys, hats, and other apparel, as well as collectibles and memorabilia. The company has partnerships with all major sports leagues and teams, as well as with individual athletes. Fanatics is committed to providing a seamless shopping experience for its customers and has invested heavily in technology and logistics to ensure fast and reliable delivery.
Learn more about Fanatics
Size
5,000 employees
Industry
Founded
1995

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