Becton, Dickinson and Company

Senior Manager, Global Technical Service

Becton, Dickinson and Company • $134K — $214K *
Baltimore, MD 21215In-Person
Healthcare
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required.
  • 3+ years in Technical Services with progressive responsibility.
  • 3+ years leading technical teams.
  • 3+ years in new product introduction in Medical Diagnostics/Health Care.
  • Proven influencing skills in a cross-functional environment.
  • Strong communication skills for diverse audiences.
  • Leadership track record with high employee engagement.
  • Ability to turn data into actionable insights.

Responsibilities

  • Enhance customer experience while driving profitability.
  • Lead service activities in New Product Development for MDx.
  • Manage sustaining support for on-market products.
  • Collaborate across the organization to ensure product reliability.
  • Build a multiyear cost-down project pipeline with stakeholders.
  • Oversee day-to-day management of MDX Service Support team.
  • Develop a diverse team and maintain an inclusive culture.

Benefits

  • On-site collaboration for improved creativity and problem-solving.
  • Flexibility in work-life balance recognized in workplace arrangements.
Full Job Description
Job Description

The Senior Manager will be responsible for Technical Service support of the Molecular and Women's Health portfolios for the Advanced Diagnostic Division of Waters Corporation. This includes accountability for service deliverables for new product development, regional launch readiness and hypercare support, management of global escalations within the portfolio, product sustaining activities, and reducing cost to service for MDx products.

Responsibilities
  • Relentless pursuit of improved customer experience while improving profitability
  • Lead all service activities following GPDS for New Product Development in support of the MDx Segment
  • Lead all service activities for sustaining support of on-market products including MAX, Viper, COR, Focal Point, Microprocessor, Prep Mate, Prep Stain, Slide Prep
  • Collaborate with stakeholders across the organization to advocate for product stability, reliability, and serviceability.
  • In partnership with other Global Service leaders, build a multiyear funnel of cost down projects including:
    • Identify opportunities for repaired spare parts
    • Drive reliability improvements in partnership with Operations and R&D
    • Deliver technical training excellence to increase field efficacy as measured by standard product health metrics
  • Accountable for the day-to-day management of the MDX Service Support Engineers and Trainers
  • Attracts, develops, and retains a diverse team that reflects the marketplace, customers, communities, and talent pool. Create and sustain an inclusive culture where diverse ideas, backgrounds, experiences, and perspectives are valued. Support an environment where constructive challenge, diverse perspectives, and debate are encouraged.


Qualifications:
  • Bachelor's Degree is required.
  • Minimum of 3 years within a Technical Services organization including demonstrated progression of increasing responsibility.
  • Minimum of 3 years leading technical teams.
  • Minimum of 3 years of experience with new product introduction into the Medical Diagnostics/Health Care Industry.
  • Highly developed 'influencing without authority' skills and ability to work successfully in a cross-functional matrixed organization
  • Strong written and verbal communication skills and ability to effectively tailor approach to reach audiences at all organizational levels
  • Track record of successful leadership demonstrated by high employee engagement and career progression of team members.
  • Ability to convert general data and findings into specific, actionable recommendations, and experienced with developing and using dashboards to drive team goals.
  • Exceptional ability to build relationships - collaborate across different legs of the organization to deliver results.


At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Primary Work Location
USA MD - Sparks - 7 Loveton Circle

Salary Range Information
$134,100.00 - $214,500.00 USD Annual

About Becton, Dickinson and Company

BD is a global technology company that provides diagnostics and technologies for frontliners. Through their solutions and services, they assist scientists in detecting diseases and advanced researchers' on developing diagnoses and therapeutics. BD was established in 1897 by Farleigh Dickinson and Maxwell Becton in East Rutherford, New Jersey.

Becton, Dickinson and Company Careers

Join the innovative world of Becton, Dickinson and Company (BD), a global medical technology company that is actively seeking driven, dedicated professionals to join our team. At BD, we are committed to advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. This commitment provides the foundation for a workplace where you can engage in meaningful work and where job opportunities abound.

Work You’ll Do

At BD, you will be part of a culture that values diversity, leadership, and innovation. Our team members are empowered to lead and inspire from day one. Join us and contribute to our mission of advancing the world of health through your professional skills and personal passion.

Transform Your Career

BD offers a unique position in the marketplace that combines industry expertise, leadership in medical innovation, and a collaborative culture to help you grow your career. Whether you are looking for an entry-level position or a more senior role, we provide the tools and support for your professional growth through comprehensive training and development programs.

Innovative Work Environment

Our team at BD is composed of more than 65,000 associates across the globe. These dedicated professionals work at the intersection of technology and healthcare, where they drive innovation and ensure that we stay ahead in a rapidly evolving industry. By joining BD, you will work alongside some of the brightest minds in the industry.

Internship and Employment Opportunities

Start your career with BD through our internship programs or dive straight into a full-time position. We offer a range of opportunities that allow you to explore different areas of our business and find a path that aligns with your career goals. Our hiring process is designed to be transparent and engaging, ensuring that all candidates—whether submitting a resume for an internship or a senior position—feel valued and informed.

Benefits and Culture

BD is proud to offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health insurance to employee wellness programs and flexible working arrangements, we prioritize the well-being of our team members. Our inclusive culture encourages networking, continuous learning, and the sharing of ideas in a diverse and welcoming environment.

Join Our Team

Explore the job opportunities at BD and discover how your expertise can help shape the future of healthcare. Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players.

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Explore Careers at BD

Whether you're preparing for your first interview or looking to advance into a leadership role, BD offers career paths that foster continuous growth and innovation. Join us in our mission to improve medical outcomes and enhance patient care worldwide.

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At Becton, Dickinson and Company, we are more than just a company; we are a community that is dedicated to making a difference in the lives of people all around the world.
Learn more about Becton, Dickinson and Company
Size
75,000 employees
Market Cap
$72 billion
Industry
Healthcare
Net Income
$1.6 billion
Founded
1897
5 Year Trend
+9.3%
Revenue
$18.2 billion
NASDAQ
BDX
* Ladders Estimates

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