Job DescriptionThe Senior Manager Global Service Parts Strategy is responsible for defining and driving the global strategy for service parts across all regions, with a mandate to grow revenue, improve availability, and optimize profitability of the aftermarket parts business. This role sits at the intersection of supply chain, sales, product engineering, and regional operations, translating a global vision into regionally executable plans. The ideal candidate combines strategic thinking with hands-on operational rigor and can influence cross-functional and cross-regional stakeholders without direct authority.
This role requires strong collaboration across regions and functions, the ability to influence without formal authority, and a practical execution mindset. The ideal candidate will be comfortable translating strategic priorities into operating routines, performance measures, and field-ready enablement materials that support consistent execution across diverse global markets.
Key Responsibilities
Strategic Growth- Develop and own the multi-year global service parts strategy, aligned to overall services and company growth objectives.
- Identify and prioritize growth opportunities across regions - new markets, underpenetrated segments, pricing optimization, and channel expansion.
- Set global standards and KPIs for service parts performance (fill rate, revenue growth, margin, inventory turns) while allowing for regional flexibility.
- Partner with sales and marketing to build go-to-market strategies for parts.
- Partner with NPDI team to ensure product release support strategic growth of parts business.
Leadership- Serve as the central point of alignment across regional service parts teams, ensuring consistent strategy execution while respecting local market dynamics.
- Build governance cadences (e.g., quarterly business reviews) to track regional performance against global targets.
- Identify and scale best practices across regions; resolve conflicts between global standardization and local needs.
Lifecycle Management- Own the service parts portfolio strategy, including pricing, obsolescence management, and end-of-life planning.
- Partner with product engineering to ensure new product introductions include a fully developed parts strategy from launch.
- Drive decisions on make-vs-buy, sourcing strategy, and supplier partnerships for parts.
Performance & Reporting- Define, monitor and improve key KPI for the global service parts business.
- Build and present business cases for strategic investments (systems, network changes, new offerings) to executive leadership.
- Report on strategy progress, growth metrics, and ROI to senior leadership.
- Act as a key liaison with regional GMs, service leaders, and channel/dealer partners.
Required Qualifications- Bachelor's degree in business, Supply Chain, Engineering, or related field; MBA preferred.
- 10+ years of experience in service parts, aftermarket, supply chain, or related strategic roles, with at least 3-5 years in a leadership capacity.
- Demonstrated experience developing and executing strategy across multiple regions or global markets.
- Strong track record of driving revenue and margin growth in a part, aftermarket, or related B2B/B2C environment.
- Deep understanding of parts planning, inventory optimization, and distribution network design.
- Excellent executive communication and presentation skills; comfortable influencing senior stakeholders and boards.
- Strong analytical skills - able to build and interpret financial models, forecasts, and business cases.
- Experience working cross-functionally with sales, engineering, supply chain, and finance teams.
- Ability to travel domestically and internationally as business needs require; travel may be up to 25%.
Key Competence- Strategic thinking with a bias toward execution
- Cross-cultural and cross-regional influence
- Commercial and financial acumen
- Change management and organizational alignment
- Data-driven decision-making
- Executive presence and stakeholder management
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.
VERTIV BEHAVIORS - Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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