Marriott International

Senior Manager, Global Property Management Systems

Marriott International • $110K — $130K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field.
  • Over 5 years of hospitality experience.
  • At least 3 years of experience with hotel systems such as LightSpeed, Opera, FOSSE, or FSPMS.
  • Experience in supporting global operational processes and systems.
  • Ability to manage multiple tasks and projects effectively.

Responsibilities

  • Support the PMS strategy with ongoing enhancements and operational updates.
  • Establish standard processes for hotels to navigate PMS workflows and operational questions.
  • Act as the subject matter expert for PMS, translating hotel needs into clear business requirements.
  • Lead PMS-agnostic operational initiatives and provide escalation support.
  • Develop and maintain PMS knowledge resources, including guides and troubleshooting documentation.
  • Create training materials and communication resources in partnership with continent teams.
  • Analyze support data and collaborate with IT on intake processes and ticket execution.

Benefits

  • Hybrid work environment with a focus on in-office collaboration.
  • Opportunities for professional development and training in property management systems.
  • Collaboration with cross-functional teams across the global organization.
Full Job Description
Job Description

JOB SUMMARY

The Senior Manager, Global Property Management Systems (GPMS), is part of the Global Operations (GO) organization, which enriches the stay experience by creating value for guests and owners while advancing authentic hospitality. This role provides support, and subject matter expertise to inform the design, build, and execution of Marriott's PMS. The Senior Manager operationalizes PMS requests and enhancements, including hotel issue resolution, service ticket monitoring, and property-level troubleshooting, and supports the future PMS strategy by contributing to testing, training, deployment, and property support.

CANDIDATE PROFILE

Education and Experience

Required:

  • 4-year Bachelor's degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major


  • 5+ years of hospitality experience,


  • 3+ years of hotel systems experience or other relevant experiences using LightSpeed, Opera, FOSSE and/or FSPMS


  • Experience supporting global systems and operational processes


Preferred:

  • Managing multiple tasks and projects


  • Familiarity with system troubleshooting, hotel training and customer service


CORE WORK ACTIVITIES

Enable Property Management Systems (PMS) strategy

  • Support PMS strategy by preparing the business for ongoing Agilysys PMS enhancements, operational updates, and related operational readiness activities


  • Establish and maintain standard business processes that help hotels and support teams navigate PMS tasks, workflows, and operational questions


Provide Property Management System Subject Matter expertise

  • Serve as the operational subject matter expert in partnership with cross-functional stakeholders, translating hotel needs into clear business requirements for Agilysys PMS and cross-PMS enhancement designs


  • Lead PMS-agnostic initiatives from an operational and business perspective, including SME coordination and escalation support


Support Development of Change Management materials

  • Develop and maintain PMS knowledge resources, MGS pages, user guides, FAQs, quick reference materials, and troubleshooting documentation to drive adoption and self-service support


  • Create role-based training and communication materials, including e-learning modules, job aids, facilitator guides, and PMS impact updates, in partnership with continent teams


Analyze and Present Recommendations from Case Data

  • Partner with IT to define and refine support intake processes as needed to ensure efficiency and timeliness


  • Own end-to-end ticket execution in Jira and ServiceNow, including monitoring, triage, first-level troubleshooting, escalation coordination, recurring issue documentation, and ticket standardization


Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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