Royal Bank of Canada

Senior Manager, Global Investment Office Client Services & Delivery

Royal Bank of Canada$100K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in wealth management, investment banking, or client services focused on UHNW clients
  • Excellent communication skills (written and oral) with strong client service orientation
  • Exceptional organizational, analytical, and time management abilities
  • Experience managing large UHNW domestic and international clients with complex needs
  • Strong business acumen and compliance knowledge
  • Bachelor's degree required; CIRO licensing or ability to obtain required

Responsibilities

  • Assist in onboarding complex GIO clients and coordinate cross-functional teams
  • Implement process enhancements for improved client service and operational efficiency
  • Gather and analyze client feedback to identify service gaps
  • Coordinate institutional-grade reporting, performance analytics, and benchmarking
  • Support day-to-day client servicing requests per RBC's internal controls
  • Foster relationships with internal stakeholders on behalf of the MD/Head
  • Ensure compliance with risk frameworks, regulatory standards, and internal policies

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation with flexible work/life balance options
  • Development support through coaching and mentoring
  • Opportunity to make a meaningful impact on sophisticated global clients
  • Dynamic, collaborative, high-performing team environment
  • Opportunities for progression and expanded responsibilities across RBC
Full Job Description
Job Description

What is the opportunity?

Join RBC's Global Investment Office as Senior Manager, Client Services & Delivery, providing critical operational and execution support to deliver seamless client experiences for our Enterprise Strategic Clients. As a licensed CIRO position, you'll manage investment mandates, ensure risk compliance, and act as a key liaison between the MD/Head, internal teams, and functional partners. This role drives end-to-end client experience excellence for sophisticated global clients, combining operational expertise with strategic partnership across Wealth Management, Capital Markets, and internal stakeholders to create lasting value.

What will you do?
  • Assist in onboarding complex GIO clients, coordinating and project managing cross-functional teams to resolve issues
  • Implement process enhancements to improve client service delivery and operational efficiency
  • Gather and analyze client feedback to identify service gaps and drive continuous improvements
  • Coordinate institutional-grade reporting, performance analytics, and benchmarking for clients
  • Support day-to-day client servicing requests in accordance with RBC internal controls policies and procedures
  • Foster relationships with key internal stakeholders on behalf of the MD/Head Ensure adherence to RBC's risk frameworks, regulatory standards, and internal policies in all client deliverables
  • Help integrate digital solutions (automation, AI) to enhance client experiences


What do you need to succeed?

Must Haves
  • 7+ years in wealth management, investment banking, or client services with focus on UHNW clients
  • Excellent communication skills (written and oral), outstanding client service, and professionalism
  • Exceptional organizational skills, analytical and time management abilities with capacity to manage complexity and shifting priorities
  • Experience dealing with large UHNW domestic and international clients with complex structures and needs
  • Strong business acumen, compliance knowledge, and proven client-facing experience
  • Bachelor's degree required; CIRO licensing or ability to obtain required

Nice-to-Have
  • RBC cross-enterprise knowledge with proven ability to cultivate partnerships across platforms
  • Analytical mindset with proficiency in data-driven decision-making
  • Experience managing complex projects and collaborating across teams
  • Demonstrated ability to quickly prioritize and execute under pressure with resilience and initiative


What's in it for you?
  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation and flexible work/life balance options
  • Leaders who support your development through coaching and mentoring
  • Ability to make a meaningful impact serving sophisticated global clients
  • Work in a dynamic, collaborative, high-performing team environment
  • Opportunities for progression and expanded responsibilities across RBC


Job Skills
Active Learning, Adaptability, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-08-11
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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