WORK MODELField
WHAT YOU WILL DO- The purpose of the Senior Manager, Genesis Field Aftersales Operations position is to support the strategic parts, service & customer experience efforts of the region, and the implementation of NHQ initiatives & programs at the regional and retail level, delivering superior KPI attainment & results.
- This position will also lead/manage the team of Aftersales Market Managers within the respective region, providing direction, leadership & coaching.
HOW YOU WILL MAKE AN IMPACT- Lead a team of After Sales Market Managers within the designated region.
- Coordinate onboarding, training, and development of Genesis regional after sales staff, including the performance of After-Sales Market Managers.
- Lead Aftersales Market Managers in achieving/exceeding Regional KPIs.
- Coordinate with various departments and across regions to foster an exchange of ideas and provide cross-regional learnings and opportunities.
- Support mid to long term planning to create initiatives that further the company's overall goals and KPI attainment.
- Lead regional after sales improvement efforts and coordinate vendor-based aftersales consulting visits and action plans.
- Identify fixed operation opportunities within region and implement solutions to maximize KPI performance.
- Exercise discretion and identify opportunities to expand or shift course based on market changes and develop countermeasure proposals.
- Act as region subject matter expert on advanced corporate initiatives including retailer action/improvement plans and EV readiness.
- Support SGM, Genesis Regional Operations (ROM) with regional meetings, project planning, and strategic matters.
- Monitor retailer performance and adherence to GMA policies and procedures across fixed operations functions.
- Generate regional reporting for Genesis NHQ and support ad-hoc projects as necessary.
- Support the Region with the Governance process (OCM/PRM).
- Perform all other assigned duties as required.
- Develop regional retailer contests and make recommendations to region and NHQ management.
- Performance management of direct reports, annual performance reviews.
WHAT YOU WILL BRING TO THE ROLE- Must be a high school graduate.
- Bachelor's degree preferred.
- Master's Degree a plus.
- 8 or more years of automotive experience in operational and/or field positions.
- Luxury automotive experience (OEM or retail), a plus.
- Prior supervisory experience preferred.
- Experience with customer service initiatives also critical.
- Excellent problem solving and analytical skills.
- Superb written and oral communication skills.
- Ability to make professional dealer and regional presentations.
- Excellent organizational skills.
- Effective time management skills.
- Microsoft Office, Word, PowerPoint, Excel, and Outlook.
- Project management and system background and support experience preferred.
- Requires a high level of strategic thinking capability and business savvy.
- Must understand and embrace the luxury vehicle experience.
WHAT HYUNDAI CAN OFFER YOU- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- 401(k) retirement plan with Employer Match
- Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
- Vacation and sick time off
- Employer-paid basic life and disability coverage, including Paid-Family Leave.
- Mental health, wellbeing, and employee assistance program
- Health advocate (support)
- Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
- External Training and Development Programs
- Compensation Range: $114,800.00 - $164,000.00 annual base salary
WHAT HAPPENS NEXTExpress your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS- Physical requirements: Normal office duties
- Business travel as needed.
- Travel: 75% - 100%
