Role Purpose:The Senior Manager, Fraud Strategy is responsible for developing and executing fraud prevention, detection, and mitigation strategies across Neo's products and business lines. Reporting to the Senior Director, Fraud, this role translates defined risk appetite into actionable strategy and operational decisions - partnering across data, technology, operations, and business teams to protect Neo's customers and its bottom line. This is a high-impact role for a fraud professional who can operate analytically and strategically, drive cross-functional delivery, and build a high-performing team in a fast-moving fintech environment.
Key Responsibilities (Directly Responsible Individual):Strategy & Optimization- Develop, implement, and continuously optimize fraud strategies across client onboarding, authentication, transactions, and account management, in alignment with the risk appetite set by the Senior Director.
- Actively manage false positive thresholds that balance loss mitigation with customer experience and operational capacity.
- Monitor emerging fraud threats and attack patterns, updating rules and strategies to close gaps proactively.
- Own the fraud strategy contribution for new product and feature launches, ensuring appropriate controls and monitoring are embedded from inception through post-launch.
Performance & Analytics- Build and maintain analytical frameworks to measure, monitor, and report on fraud portfolio performance.
- Support the fraud loss forecasting process quarterly and annually, partnering with Credit Risk Portfolio Management.
- Track and report on KPIs across customer experience, fraud losses, operational effectiveness, and portfolio health.
Cross-Functional Delivery- Partner with Data Science, Engineering, Product, Fraud Operations, Credit Risk, and other key stakeholders to deliver fraud initiatives end-to-end.
- Translate fraud risk requirements into clear technical specifications and business requirements.
- Collaborate with Customer Experience teams to design fraud processes that protect customers without degrading their journey.
Vendor & Industry Engagement- Manage day-to-day external vendor and data partner relationships, ensuring alignment with fraud strategy and performance standards.
- Evaluate new technologies and solutions and bring recommendations to the Senior Director.
- Stay current on emerging threats, industry best practices, and regulatory expectations through peer engagement and industry forums.
Team Leadership- Lead and develop a team of fraud strategy analysts, fostering a high-performance and data-driven team culture.
- Present performance results, strategic recommendations, and initiative updates to the Senior Director and cross-functional leadership as required.
Performance Metrics:- Fraud losses at or below defined risk appetite thresholds and industry benchmarks.
- False positive rate and customer friction metrics across fraud controls.
- Fraud KPIs across onboarding, authentication, transactions, and account management.
- Accuracy of quarterly and annual fraud loss forecasts vs. actuals.
- Vendor performance against contracted SLAs and strategic objectives.
- Team performance, development, and retention of fraud strategy analysts.
Leadership Expectations:As we scale, it's critical that our leadership team operates at a consistently high level. To that end, we have developed the
Neo Leadership Skills Matrix, linked here. This matrix defines the core competencies for our senior leaders and will serve as the foundation for providing clear feedback going forward.
