Job Summary & ResponsibilitiesThe Ramp Manager works closely with our field teams, customers, and all business units to schedule and ensure high performance in executing the installation of our products. He/she will oversee the ramp field service engineers during installations, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, software systems/applications, and sophisticated computer systems.
Responsibilities:- Organize and schedule ramp installation activities.
- Supervises ramp engineers' tool installations under normal and abnormal conditions, including escalations and customer management.
- Ensures that ramp engineers are current and trained on the latest upgrades and/or new releases.
- Driving training plans and training programs.
- Develop and maintain installation metric methods for specific tools sets.
- Evaluates, selects, and develops personnel to ensure the efficient operation of the function.
- Proactive management of tools to identify and improve performance and processes.
- Expertise/experience in optics, image processing, and motion control to support worldwide ramp service engineers, local management teams, and knowledge management systems.
Qualifications- Proficient in Microsoft Office products.
- Outstanding verbal and written communication skills necessary.
- Ability to travel both domestically and internationally and have a current Visa or entry permission.
- Up to 20% travel required.
- Minimum 5 years of experience in Field Support Service.
- BS in an electronics discipline or equivalent military experience in a technical field.
- Master's degree preferred.
- Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years.
Compensation & Growth• Base Salary Range:
$128,000.00 - $192,000.00, offered in good faith and based on experience, location, and qualifications.
- Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
