Req ID: 50397
Job Location: Utica, NY, US
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Category: Quality and Environment, Health and Safety (EHS)
Work Location Type: On-site
Job Title: Senior Manager, Field Service
The Impact You'll MakeThe Manager, Field Service Engineering leads the field technical-response organization responsible for onsite investigation, evidence collection, application assessment, authorized service support, and technical field reporting. The role ensures Field Service Engineers are deployed based on customer risk and business priority, use consistent investigation methods, work safely, and deliver complete, objective, and timely evidence to Customer Claims Handling, Site Quality, Engineering, and Global Quality.
The FSE Manager owns the quality and execution of field investigation and field technical support. The role does not own formal customer claim closure, final customer-quality communication, site root-cause approval, site corrective-action implementation, product disposition, or global QMS policy. The expected salary range for this position is 120-150K based on experience and industry knowledge.
What You'll Be Doing- Team Leadership: Lead, coach, develop, and evaluate FSE personnel; define technical expectations, coverage models, escalation paths, training plans, and succession needs.
- Resource Deployment: Prioritize and assign field support based on safety, customer impact, production disruption, strategic importance, technical complexity, and available resources.
- Investigation Standards: Establish standard methods for pre-visit preparation, onsite assessment, data collection, photographs, measurements, interviews, sample handling, chain of custody, technical reporting, and follow-up.
- Technical Oversight: Review and approve field investigation plans and reports for high-risk or complex cases; ensure conclusions are supported by observed facts and clearly separated from unverified hypotheses.
- Safety Leadership: Ensure risk assessments, site orientation, required PPE, lockout/tagout, electrical safety, lifting, travel safety, and customer-site rules are followed.
What We're Looking For- Bachelor's degree in mechanical, electrical, industrial, manufacturing, systems, or another relevant engineering discipline; equivalent technical experience may be considered where appropriate.
- Typically eight or more years of experience in field service, product engineering, application engineering, quality engineering, failure analysis, manufacturing, or a related industrial environment.
- Typically three or more years of people-leadership, technical-leadership, or significant field-program leadership experience.
- Demonstrated experience managing complex technical customer situations, field investigations, and cross-functional problem resolution.
- Experience in a global, matrixed, and customer-facing organization is strongly preferred.
What You'll Get from Us- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You'll receive benefits like annual bonus, paid vacation, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.
Ready to Make a Difference?If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
