As our
Senior Manager, Experience Strategy & Implementation, you'll play a mission-critical role in launching new employer programs. From onboarding Fortune 1000 clients to driving tailored activation strategies, you'll be responsible for making every launch a success-ensuring each employer sees measurable ROI and every employee gets the personalized support they need.
We're looking for a sharp, strategic operator who thrives in complexity, communicates with clarity, and loves building systems that scale. If you're excited by the challenge of standing up new client programs in a high-growth environment-this role is for you.
What You'll OwnEnd-to-End Implementation Leadership- Serve as the primary lead for new client deployments-owning everything from kickoff to launch.
- Build tailored implementation plans that align with each employer's workforce needs, benefits portfolio, and engagement goals.
- Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
- Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
Client Strategy & Customization- Design platform configurations and directory customization plans that reflect each client's brand, culture, and priorities.
- Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
- Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
Program Activation & Optimization- Implement and refine activation tactics-such as segmented outreach, referral prompts, and tailored content-to drive user adoption.
- Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
- Serve as a strategic advisor to HR and Benefits leaders-ensuring that each program delivers value and exceeds expectations.
Scalable Systems & Process Excellence- Codify implementation workflows, toolkits, and playbooks to support future scale.
- Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).
- Contribute to Wellist's implementation framework and play a key role in growing our client success function.
What Success Looks Like3 months in: You are implementing your first client with confidence and clarity, developed a strong cross-functional rhythm, and introduced new tools or templates that improve team efficiency.
6 months in: You're juggling multiple enterprise deployments, proactively managing timelines, and delighting client stakeholders. You've introduced creative activation strategies that boost employee adoption and early ROI.
12 months in: You've helped shape Wellist's scalable implementation model. Your client launches are smooth, outcomes are strong, and the processes you've built are repeatable across industries and segments.
What You Bring- 5+ years of experience in client implementation, consulting, or program management
- Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
- Experience navigating enterprise client relationships and driving strategic alignment with senior executives
- A process mindset-you don't just get things done; you make it easier to get them done again
- Comfort in high-growth, resource-constrained environments where speed and adaptability matter
- Strong communication and stakeholder management skills-written, verbal, and interpersonal
- Experience in HR Tech, workforce transformation, or digital health strongly preferred
- Master's degree in Business or related field a plus
- Willingness to travel 20-30% as needed
