Otis Worldwide Corporation

SENIOR MANAGER – EMPLOYEE EXPERIENCE PROCESS DESIGN OTIS (Remote)

Otis Worldwide Corporation$90K — $120K *
US-Anywhere
+ 2 other locationsRemote
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Proven experience in HR process design or transformation roles.
  • Strong understanding of end-to-end HR lifecycle processes.
  • Ability to influence senior stakeholders across functions.
  • Experience with process mapping tools and HR systems.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset for data interpretation and decision-making.
  • Familiarity with agile environments or design thinking is a plus.

Responsibilities

  • Lead the redesign of core HR processes for improved efficiency and compliance.
  • Translate business needs into actionable HR operational requirements.
  • Collaborate with HR and business stakeholders to implement improvements.
  • Facilitate workshops to gather insights and prototype new processes.
  • Maintain comprehensive documentation for HR workflows and service delivery.
  • Monitor and optimize HR process performance continuously.
  • Align HR processes with global strategies and digital initiatives.

Benefits

  • Opportunity to shape HR processes and enhance colleague experience.
  • Join a strategic team that influences operational efficiencies.
  • Work in a collaborative and innovative environment.
  • Engagement in continuous improvement initiatives and methodologies.
Full Job Description

Date Posted:

2026-05-27

Country:

Portugal

Location:

Sede OTIS, PortugalRole Summary

The HR Experience Process Designer is a strategic role responsible for shaping, redesigning, and optimizing key HR operational processes to elevate colleague experience and operational efficiency. Acting as a bridge between business needs and HR delivery teams, this role ensures that HR processes are intuitive, scalable, and aligned with organizational goals.

This individual brings deep expertise in HR processes and excels in navigating complex stakeholder environments, driving alignment across business units, HR operations, and technology teams.

Key Responsibilities
  • Lead the review and redesign of core HR processes (e.g., onboarding, offboarding, job changes, leave management) with a focus on experience, efficiency, and compliance.
  • Translate business needs into HR operational requirements, ensuring processes are fit-for-purpose and future-ready.
  • Partner with HR Operations, HR Technology, and Business stakeholders to co-create and implement process improvements.
  • Facilitate workshops and design sessions to gather insights, map pain points, and prototype new process flows.
  • Define and maintain process documentation, including workflows, SOPs, and service delivery models.
  • Monitor process performance and identify opportunities for continuous improvement, standardization and optimization of HR processes and systems, and work them from design to implementation.
  • Ensure alignment with global HR strategy, compliance standards, and digital transformation initiatives.
  • Act as a thought leader in HR service design, bringing in external benchmarks and innovative practices.
  • Put the colleague experience as priority in delivery of HR services and technology implementations.
  • Monitor process adoption and maturity levels for key service management topics.
  • Utilize continuous improvement (OPXL) principles, processes and tools to identify, define & implement systemic improvements that promote and sustain the overall business strategies for HR Ops & Tech
Required Skills & Experience
  • Proven experience in HR process design, HR operations, or HR transformation roles.
  • Strong understanding of end-to-end HR lifecycle processes and service delivery models.
  • Demonstrated ability to work with senior stakeholders and influence across functions.
  • Experience with process mapping tools (e.g., Visio, Miro, Lucidchart) and HR systems (e.g., Workday, SAP SuccessFactors, ServiceNow HRSD).
  • Excellent communication, facilitation, and stakeholder management skills.
  • Analytical mindset with the ability to interpret data and drive decisions.
  • Experience in agile environments or familiarity with design thinking is a plus.
Preferred Qualifications
  • Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
  • Certification in Lean, Six Sigma, or process improvement methodologies.
  • Experience in global or matrixed organizations.
Success Profile
  • Strategic thinker with a hands-on approach.
  • Empathetic and user-centric mindset.
  • Collaborative, adaptable, and resilient in dynamic environments.
  • Passionate about improving colleague experience through smart process design.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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