Job Function:
Customer Management
Job Sub Function:
External Customer/Product Training
Job Category:
Professional
All Job Posting Locations:
Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes is recruiting for a(n) Global Commercial Education Capabilities Sr. Manager,locatedin West Chester, PA or in Raynham, MA or Raritan, NJ.
Job Overview
The Global Commercial Education Capabilities Sr. Manager plays a key role in advancing DePuy Synthes’ global commercial strategy by designing and leading innovative education programs that build capabilities across commercial teams. This role shapes how sales professionals and healthcare partners develop clinical, product, and business skills to better serve patients and customers. It offers the opportunity to influence global education strategy, leverage data-driven insights, and lead cross-functional initiatives that elevate commercial performance and long-term growth.
• Lead the development and execution of global commercial education strategies aligned to business priorities and market needs
• Design and implement scalable education programs (e.g., product training, clinical education, selling skills, digital learning solutions) to build commercial capabilities
• Partner with global and regional commercial leaders to identify capability gaps and define targeted education solutions
• Establish and track key performance indicators (KPIs) to evaluate training effectiveness and drive continuous improvement of education programs
• Lead complex, cross-functional projects to deliver innovative learning systems and sustainable education initiatives
• Leverage data, analytics, and insights to inform education strategy and optimize commercial impact
• Collaborate with Medical Affairs, Marketing, and other stakeholders to ensure alignment of education content with clinical, regulatory, and business standards
• Develop and maintain global standards, tools, and best practices for commercial training and capability building
• Mentor and guide team members and stakeholders to strengthen organizational capability and drive a culture of continuous learning
• Bachelor’s degree required (e.g., Business, Life Sciences, Education or related field)
• Advanced degree (MBA, Master’s, or equivalent) preferred
• Minimum of 10–12 years of relevant experience in commercial education, training, sales enablement, or related field
• Demonstrated experience leading global or large-scale education or capability-building programs
• Proven ability to manage complex projects and work across cross-functional teams in a matrixed organization
• Strong business acumen with the ability to use metrics and data to assess program effectiveness and inform decisions
• Excellent communication, presentation, and stakeholder engagement skills
• Experience developing learning strategies, training curricula, and scalable learning solutions (e.g., digital, blended learning)
• Ability to influence without authority and drive alignment across global stakeholders
• Experience within MedTech, healthcare, or life sciences industry
• Background in clinical or product education for healthcare professionals
• Familiarity with adult learning principles and instructional design methodologies
• Experience implementing learning technologies (e.g., LMS, digital learning platforms)
• Strong understanding of global markets and cultural considerations in training delivery
• Experience managing vendors or external education partners
• Demonstrated ability to lead teams and develop talent
• Language: English required; additional languages are a plus
• Travel: Up to 25–40% (domestic and international)
• Certifications: Learning & Development or instructional design certifications preferred
• Valid driver’s license not required
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Required Skills:
Preferred Skills:
Business Development, Customer Empowerment, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Leverages Information, Organizing, Performance Measurement, Problem Management, Process Improvements, Stakeholder Engagement, Strategic Thinking, Technical Credibility
The anticipated base pay range for this position is :
122,000.00 - 245,000.00 USD
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
