Job Summary

The Ecommerce Manager is responsible for the day-to-day management, optimization, and strategic growth of the brand's direct-to-consumer (DTC) storefront. Reporting directly to the Senior Director of Ecommerce and Growth Marketing, this role will serve as the primary owner of the website experience, driving revenue through conversion rate optimization (CRO), subscription growth, and seamless promotional execution. You will collaborate closely with agency partners and internal teams to ensure the online experience reflects our brand standards while hitting aggressive growth targets.

Key Responsibilities

• Strategic Execution: Partner with the Senior Director to translate marketing goals into actionable website strategies, focusing on site experience, product merchandising, and revenue growth.
• Promotional Management: Lead the setup and execution of on-site promotions. This includes configuring discount logic, building promotional landing pages, and ensuring all site banners and messaging align with the marketing calendar.
• Subscription/Auto-Replenish Management: Own the end-to-end subscription experience. This includes managing the auto-replenishment logic, optimizing the "Subscribe & Save" UX on product pages, and collaborating with the retention team to improve subscriber portal functionality and reduce churn.
• Conversion Rate Optimization (CRO) & Testing: Lead the testing roadmap in partnership with our agency. Oversee the execution of A/B and multivariate tests (landing pages, checkout flows, product descriptions) to improve site conversion rates and Average Order Value (AOV).
• Loyalty & Retention Collaboration: Partner with Loyalty to ensure the program is a prominent part of the site experience. You will oversee the placement of loyalty call-outs and redemption tools at key decision points-like product pages and checkout-to ensure benefits are easy to find and use.
• Content & Merchandising: Manage the site's product catalog. This includes launching new products, managing collections, and optimizing site structure, navigation and the integration of social proof to ensure a premium customer journey.
• Post-Purchase & Operational Oversight: Manage the technical side of the post-purchase journey, including transactional email accuracy, returns portal functionality, and management of the Shop app.
• Search & Discoverability Oversight (SEO/AEO/GEO): Collaborate with search specialists to ensure the site is technically optimized for traditional search and modern AI-driven answer engines. Oversee the implementation of their recommendations, ensuring metadata and schema updates align with site performance and brand standards.
• Operational Excellence: Monitor daily site performance, troubleshooting technical bugs or checkout friction points immediately. Ensure the site is mobile-optimized and maintains high loading speeds.
• Sales & Inventory forecasting: Responsible for supporting forecasting for both saleable and non-saleable inventory and helping to project revenue for net new programming
• Performance Analytics: Analyze site traffic, user behavior, and sales data to provide regular reporting on KPIs. Use these insights to recommend data-driven improvements to the user interface (UI), user experience (UX), promotional and merchandising strategy.
• Agency & Vendor Management: Act as the primary point of contact for external development, design, and subscription platform agencies. Manage project timelines, QA all deliverables, and ensure technical tickets are prioritized effectively.

Skills & Qualifications

• Experience: 8-12 years of hands-on ecommerce management experience, preferably within premium skincare, beauty, or health and wellness.
• Platform Expertise: Preferred proficiency with enterprise ecommerce platforms (e.g., Shopify Plus) and subscription tools (e.g., Recharge).
• Technical Literacy: A high-level understanding of SEO/AEO principles and web best practices to effectively manage technical specialists and agencies.
• Collaboration: A proven track record of working effectively in a matrixed environment, specifically partnering with the Loyalty Manager, Creative, and Operations teams.
• Project Management: Highly organized with the ability to manage multiple workstreams and high-stakes promotional launches simultaneously.

Physical Requirements and Work Environment

This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Compensation

The target base salary range for this role is $140,000-$175,000 per year. This range reflects the anticipated compensation for the role. Where pay falls withing the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate's qualifications and the totality of relevant factors.

In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team