ROLE SUMMARY

Pfizer’s Identity Security and Access Management (ISAM) organization delivers seamless, secure, modern, and scalable identity solutions for all platforms and identity types. Our mission is to design, implement, and maintain a centralized, modern, and scalable Identity Security and Access Management (ISAM) ecosystem that secures digital assets across all platform and identity types, improves end-user experiences and strengthens our overall security posture, while maintaining compliance with global regulatory requirements.  We achieve this mission through a combination of world-class talent, top-tier technologies and industry leading best practices 

The Senior Manager of Directory Services is responsible for the strategic direction, engineering, operations, and lifecycle management of the organization's enterprise directory infrastructure. This leader oversees Microsoft Active Directory, Microsoft Entra ID (Azure AD), LDAP directories, DNS, Group Policy, PKI integration, identity synchronization, and hybrid identity platforms supporting business-critical applications and authentication services. 

The role ensures highly available, secure, scalable directory services that support enterprise authentication, authorization, endpoint management, and identity lifecycle while partnering closely with Cybersecurity, Authentication Services, Infrastructure, Cloud Engineering, End User Computing, and Application teams. 

ROLE RESPONSIBILITIES 

• Strategy & Leadership:
  Develop and execute the enterprise directory services roadmap to ensure secure and user-friendly access across all enterprise applications and platforms. Modernize legacy directory infrastructure. Establish standards for directory design and governance while ensuring scalability, resiliency, and high availability. Lead directory consolidation and migration initiatives 

• Directory Architecture & Design:
  Oversee the design, implementation, and ongoing optimization of Directory services. Ensure it is scalable, resilient, and integrated with both internal and third-party services. 

• Cross-Functional Collaboration:
  Work closely with cross-functional teams including IT, security, development, and product teams to ensure seamless directory capabilities into new and existing platforms. Provide guidance on best practices for secure access management. 

• Security & Compliance:
  Maintain a strong understanding of security protocols and compliance standards (e.g., GDPR, HIPAA, NIST) and ensure that directory solutions align with relevant regulations and industry standards. Lead the development and implementation of security controls related to authentication and authorization. 

• Vendor & Tool Selection:
  Manage relationships with vendors and third-party providers, ensuring successful product implementation and ongoing support. 

• Incident Management & Troubleshooting:
  Lead the team in investigating and resolving any issues related to directory functionality. Ensure that incidents are managed efficiently, and improvements are implemented to minimize future disruptions. 

• User Experience Focus:
  Ensure that directory implementation improves the end-user experience by simplifying login processes while maintaining high-security standards. Work on reducing friction points and increasing user adoption. 

• Metrics & Reporting:
  Help develop key performance indicators (KPIs) for directory performance and security metrics. Regularly report on directory effectiveness, user engagement, security breaches, and other relevant metrics. 

BASIC QUALIFICATIONS  

• Bachelor’s degree in relevant discipline. 

• 6+ years of experience in identity and access management, with at least 4 years focused on Directory solutions. Strong background in IT security, authentication protocols, and IAM frameworks supporting directories with greater than 50,000 users. 

• Deep understanding of Directory technologies (e.g., LDAP/LDAPS, Directory schema, replication, and GPOs) and experience with PKI solutions. Knowledge of identity providers like Microsoft AD, AD LDS and Azure AD 

• Able to solve highly complex authentication and authorization problems within a Global environment. 

• Strong understanding of security best practices related to identity management, including encryption, tokenization, and secure protocols. 

• Experience in leading IAM system support, engineering, and operations teams within a Global Business Unit. 

• Understanding of applicable laws and regulations including Sarbanes-Oxley (SOX) and GXP quality regulations and guidelines. 

• Holds relevant stakeholders and project teams accountable and have a proven track record of successfully managing and executing on long term complex projects. 

• Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach. 

PREFERRED QUALIFICATIONS 

• Master’s degree in relevant discipline. 

• Deep expertise in Microsoft solutions is highly desirable. 

 
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
 

PHYSICAL/MENTAL REQUIREMENTS

No special physical requirements.  Applicants should be capable of working through a personal laptop computer or mobile device for extended periods. 

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS  

Periodic international and domestic travel required (less than 10%) 

Other Job Details:

• Last Date to Apply for Job: August 20, 2026

• Work Location Assignment: Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.