Senior Manager, Digital Product ManagerJob no: 667859
Work type: Regular (Full-Time)
Location: Orlando
Categories: Information Technology, Orlando - Professional Generic
JOB SUMMARY:The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation.
MAJOR RESPONSIBILITIES:Leadership- Encourage an innovative culture that fosters "outside the box" thinking
- Drive the vision of the team in support of business needs
- Understand and track key trends and innovations, continuously looking for opportunitites to advance the product portfolio
- Act as product expert both internally and externally, providing learning opportunities to other Team Members and attending external industry events
- Provide leadership, management, and coaching
- Establish standards and best practices to maximize team performance and company advancement
- Develop growth plans and foster individual and professional growth
- Keep key stakeholders updated on product roadmap developments and advancements
- Manage issues, risks, and escalations as needed to support the product team
- Work closely with IT and other internal organizations to ensure alignment
- Contribute to the success of the larger team by driving joint collaboration, visioning, and planning
- Provide other Team Members with support in continued growth opportunities through shared product experiences
- Participate and drive formal mentorship opportunities to help other Team Members improve their product skills
Product Planning- Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
- Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
- Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes
Product Strategy- Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities
- Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development
- Collaborate and liaise with key business partners to establish product goals and objectives
- Ensure product alignment with the holistic experience transformation vision
Product Definition- Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
- Drive detailed product Feature definition, including functional and non-functional requirements
- Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders
Product Delivery- Facilitate product backlog grooming with the Delivery scrum team
- Define and document product user stories to enable technical design, development, and testing
- Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives
Product Implementation and Support- Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
- Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
- Represent and support the product as the ongoing subject matter expert.
- Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
QUALIFICATIONS:- Strong critical thinking and problem-solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies
- Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g. Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectiveness
- Extremely strong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis and recommendations
- Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment
- Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partners
- Experience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from Business perspective.
- Demonstrated experience leading a team, encouraging innovation, and creating a shared vision that empowers Team Members.
EDUCATION:- Bachelor's degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred;
- Master's degree preferred.
EXPERIENCE:- 9+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
- People Management
- Including goal setting, escalation handling, and mentorship
- Managing the digital experience for a consumer website and/or mobile app
- Experience with large scale transformation initiatives
- Demonstrated ability to define and execute strategic initiatives
- Working in an agile technology delivery program
- Defining a customer journey and digital product roadmap
- Product backlog management, including Feature definition, requirements, prioritization and sprint planning
- Close partnership with a Technology Delivery team
- Stakeholder engagement and relationship building
- Executive communication, with the ability to influence decision making
- Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply;
- or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort.
Here you can.Advertised: Sep 23 2026 Eastern Daylight Time
Applications close: Back to search results
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