Charles Schwab

Senior Manager, Digital Product Management

Charles Schwab$110K — $140K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with enterprise marketing automation platforms
  • Proven product or program ownership of Salesforce Marketing Cloud (SFMC) and Marketo
  • Expertise in distributed communications within B2B and B2C spaces
  • Deep integration knowledge of Salesforce for marketing purposes
  • Familiarity with HTML/CSS for email troubleshooting

Responsibilities

  • Facilitate cross-functional alignment between Marketing, Sales, and Technology teams
  • Own and improve the distributed marketing operating framework
  • Manage standards and template strategies for effective communication
  • Partner with marketing personalization teams to define project boundaries
  • Drive improvements in cycle time and adoption rates for marketing initiatives

Benefits

  • Opportunity to work in a cross-functional role that impacts marketing efficiency
  • Engage in a collaborative environment with multiple business units
  • Continuously improve and innovate within the distributed marketing model
  • Promote personalized client communications while ensuring compliance standards
  • Contribute to scalable frameworks that enhance field operations efficiency
Full Job Description
Your Opportunity

Distributed Marketing is enabled through structured templates, workflows, and platform capabilities that allow field users to select, customize within guardrails, and trigger communications directly to their audiences.  This role connects business priorities with Marketing, Sales, and Technology teams, ensuring the operating model, governance, and enablement approach drive speed to market, usability, and adoption across the enterprise.

 

The Distributed Marketing Capability function is responsible for defining and operating a scalable model that enables field and sales-driven communications through centrally managed templates, content, and governance.

 

This capability combines centralized marketing control with distributed execution, allowing advisors and frontline teams to deliver personalized, compliant client communications at scale while maintaining brand consistency and regulatory standards.

 

 

As a peer to existing capability owners, this role will serve as a cross-functional facilitator who aligns stakeholders, drives standards and templates, and ensures launch-readiness through strong documentation and operating discipline. This role is an individual contributor.

 

What You Will Do:

 

  • Cross Functional Facilitation Across Marketing, Sales, and Technology: Serve as the connective tissue across Sales leadership, field advisors, capability owners, and platform teams to align priorities, sequence dependencies, and move work from request to launch.
  • Capability Operating Model and Governance: Own and continuously improve the distributed marketing operating framework, including intake, triage, stage gates, launch readiness criteria, governance forums, and escalation paths.
  • Standards, Templates, and Documentation: Own distributed marketing standards and template strategy end-to-end, including playbooks, intake requirements, launch checklists, and release/change documentation to reduce ambiguity and rework.
  • Capability Partnership and Boundary Management: Partner closely with the Marketing Personalization capability owner to enable personalization-related requirements, while ensuring clear ownership boundaries for personalization strategy and platform-specific implementation.
  • Speed to Launch and Adoption Outcomes: Drive measurable improvement in cycle time and field adoption by enforcing quality inputs, improving handoffs, and ensuring template outputs are practical and usable for frontline teams.

 

 

 

 

 

 

 

 

 

 

 

 

What you have
  • Experience & Background
    • Marketing Automation Experience: 5+ years of experience with enterprise marketing automation platforms.
    • Dual Platform Expertise: Proven product or program ownership of SFMC and Marketo.
    • Distributed Marketing Proficiency: Expertise with workflow and execution of distributed communications in both the B2B and B2C space
    • CRM Integration Knowledge: Deep understanding of Salesforce Sales/Service Cloud connects as well as Marketo integration
  • Technical Skills
    • SFMC Toolset: Mastery of Journey Builder, Content Builder, and Data Extensions.
    • Marketo Toolset: Expert in Marketo Sales Insights, assets, and tokens.
    • Development Basics: Familiarity with HTML/CSS for email troubleshooting.
  • Strategy & Execution
    • Template Architecture: Designed locked, compliant, yet editable email templates.
    • Asset Governance: Managed brand compliance across distributed user groups.
    • Training & Enablement: Documentation creation for and training of non-technical field users.
    • Reporting & Analytics: Usage, engagement and sentiment training to assess and evaluate client and end user satisfaction
    • Troubleshooting: Resolved sync errors between CRMs and marketing platforms.

What You Are Good At:

 

  • Demonstrated experience working with cross-functional partners to design and deliver initiatives, including evaluating opportunities and making recommendations based on the unique needs of business and Sales stakeholders.
  • Building scalable operating systems: You have experience creating practical frameworks, governance, and documentation standards that improve execution quality while avoiding unnecessary process overhead.
  • Influence without formal authority: You are effective in matrixed environments and can drive outcomes as a facilitator, escalating conflicts appropriately while maintaining strong working relationships.
  • Structured problem solving and prioritization support: You break down ambiguous requests into clear requirements, identify root causes of delay, and help teams sequence work for impact, feasibility, and speed.
  • Driving adoption through usability and clarity: You know that adoption depends on relevance, simplicity, and confidence. You translate strategy into templates, guidance, and enablement that field users can apply and use.
  • Executive communication and facilitation: You can align diverse stakeholders, drive clear decisions, and communicate tradeoffs, dependencies, and risks in a way that keeps momentum without creating confusion.

 

 

 

 

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ

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