WW Grainger

Senior Manager, Digital & Mid-Size Customer

WW Grainger$134K — $223K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience required
  • Master's Degree preferred
  • 7+ years in customer, digital, growth, or corporate strategy roles
  • Proven ability to turn insights into actionable strategies
  • Strong cross-functional leadership and stakeholder influence experience
  • Skilled in developing compelling business cases and presentations
  • Expertise in structuring complex business problems and translating findings into recommendations

Responsibilities

  • Lead strategic workstreams supporting the Digital & Mid-Sized Customers roadmap
  • Translate growth priorities into actionable workplans and performance measures
  • Analyze customer behavior and market trends to identify growth opportunities
  • Collaborate with multiple teams to execute cross-functional initiatives
  • Create leadership materials and recommendations for senior decision-making
  • Drive test-and-learn initiatives in partnership with Analytics and functional teams
  • Monitor and evaluate performance against key metrics for continuous improvement
  • Mentor team members to enhance analytical and execution capabilities

Benefits

  • Hybrid work model with 3 days onsite in Lake Forest or Chicago
  • Opportunity to lead significant strategic initiatives
  • Access to cross-functional collaboration and stakeholder engagement
  • Professional development through team coaching and mentorship
  • Involvement in a dynamic digital-first environment that prioritizes growth
Full Job Description
Work Location Type: Hybrid

Req Number 332361

Position Details
The Senior Manager, Digital & Mid-Sized Customers leads strategic workstreams that support Grainger's digital-first and mid-sized customer growth priorities, with focus on digital experience, customer offer development, growth planning, performance management, and cross-functional execution. This role develops insights from customer, digital, market, competitive, operational, and financial data to identify growth opportunities and inform recommendations. The Senior Manager partners across functions to translate strategy into workplans, test-and-learn initiatives, business cases, and execution plans that improve customer acquisition, retention, revenue growth, margin, and profitability.

This is a hybrid position that is based onsite in Lake Forest or Chicago 3 days a week.

You will report to the Vice President, Digital & Mid-Sized Customers.

You Will
  • Lead strategic workstreams that support the Digital & Mid-Sized Customers roadmap, including opportunity sizing, customer insight development, offer design, and execution planning.
  • Translate growth priorities into workplans, execution strategies, milestones, business requirements, test plans, and performance measures.
  • Lead analysis of customer behavior, digital engagement, sales performance, market dynamics, competitive activity, and financial results to develop recommendations and identify growth opportunities.
  • Partner with Sales, Marketing, Merchandising, Technology, Supply Chain, Finance, Analytics, and other teams to advance cross-functional initiatives, align execution plans, and resolve operational barriers.
  • Build leadership materials, business cases, performance updates, and recommendations that clarify tradeoffs and support decision-making.
  • Lead test-and-learn efforts with Analytics and functional teams, including hypothesis development, measurement design, performance tracking, and scale recommendations.
  • Monitor performance against key customer and business metrics; identify trends, risks, and opportunities for improvement.
  • Coach team members or project contributors by setting clear expectations and improving analytical rigor, storytelling, stakeholder influence and execution effectiveness.


You Have
  • Bachelor's Degree or equivalent experience required
  • Master's Degree preferred
  • 7+ years of experience in customer strategy, digital strategy, growth strategy, go-to-market strategy, commercial strategy, corporate strategy, consulting, analytics, or transformation work. required
  • Experience translating customer, digital, market, and financial insights into strategic recommendations and executable plans.
  • Experience leading cross-functional initiatives and influencing stakeholders in a matrixed organization.
  • Experience developing business cases, leadership presentations, performance updates, and recommendations that support decision-making and prioritization for senior stakeholders.
  • Experience structuring business problems with multiple variables, developing analytical workplans, leading projects to defined outcomes, and translating findings into recommendations for stakeholders and leadership audiences.

About WW Grainger

W.W. Grainger (NYSE: GWW), with 2008 sales of $6.9 billion, is the leading broad-line supplier of facilities maintenance products serving businesses and institutions in the United States, Canada, Mexico, China, India and Panama. Through a highly integrated network including nearly 600 branches, 18 distribution centers and multiple Web sites, Grainger's employees help customers get the job done, saving them time and money by having the right products to keep their facilities running.

WW Grainger Careers

Join the dynamic team at WW Grainger, a leading broad line supplier of maintenance, repair, and operating products, where job opportunities abound in an environment ripe with innovation and leadership. At WW Grainger, we are committed to fostering an inclusive culture that values diversity and encourages professional growth through comprehensive diversity training and leadership development.

Work You’ll Do

At WW Grainger, you’ll be part of a robust team that’s dedicated to excellence. Whether you’re looking to start your career through our internship programs or seeking to advance as a seasoned professional, WW Grainger offers a path filled with opportunities for growth and learning. Our team members are equipped with the skills needed to lead industries and drive innovation at every level of the company.

Explore Job Opportunities and Employment

WW Grainger is not just hiring; we are building a future. Explore the numerous job opportunities across various departments where you can put your skills to test and contribute to our mission. From positions in supply chain management to customer service, technology to sales, WW Grainger seeks passionate, curious, and solution-driven team players.

Innovate and Lead

Join a company where innovation is at the core of our business strategy. WW Grainger’s leadership in the industry is enhanced by our commitment to innovation and continuous improvement. Our employees are encouraged to think big and act boldly, driving change that influences the entire market.

Career Development and Benefits

Invest in your future with WW Grainger’s unmatched career development programs. Go as far as your ambition takes you with near-limitless opportunities to advance your career supported by extensive training, development, and certification support. Enjoy a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families.

Internship Programs and Entry-Level Positions

Kickstart your career with WW Grainger through our internship programs or entry-level positions. Gain hands-on experience, build your resume, and make invaluable networking connections that will pave the way for a successful career. Our internships provide a unique insight into the workings of a major company and serve as a gateway to full-time employment.

Join Our Team

Search open positions that match your skills and interests. We look for individuals who are eager to drive their own career path while contributing to a team that values hard work and creativity.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WW Grainger.

Interview and Resume Tips

Prepare for your interview at WW Grainger with resources that help you stand out. Learn what we look for in potential hires and how to effectively highlight your experiences and skills on your resume. At WW Grainger, we are more than a company—we are a community. We are dedicated to maintaining an environment where every team member feels valued and has the opportunity to excel. Join us in our mission to help professionals keep their operations running and their people safe.
Learn more about WW Grainger
Size
22,700 employees
Market Cap
$28.3 billion
Industry
Net Income
$695 million
Founded
1927
5 Year Trend
+5.1%
Revenue
$11.7 billion
NASDAQ

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