Lowe’s

Senior Manager, Digital Fulfillment

Lowe’s • $100K — $130K *
Mooresville, NC 28117In-Person
Retail & Consumer Goods
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Operations, Computer Science or related field, or equivalent experience.
  • 8 years of relevant professional experience.
  • 4 years of leadership experience with direct or indirect reports.
  • Experience managing cross-functional teams/resources.
  • Preferred: Master's degree in relevant field.

Responsibilities

  • Design medium- and long-term strategy for customer engagement on Lowes.com.
  • Serve as a subject matter expert for cross-functional business needs.
  • Influence VP-level decision making through effective communication.
  • Implement processes to establish a go-to-market strategy.
  • Lead strategic vision and execution of digital initiatives to drive revenue.
  • Develop new operational methods for digital commerce opportunities.
  • Cultivate relationships with diverse stakeholders on digital initiatives.

Benefits

  • 401k with up to 4.25% match
  • Discounted Employee Stock Purchase Plan (15% discount)
  • Tuition-Free Education
  • 10-week Maternity/Parental Leave
  • 10% Associate Discount
Full Job Description
Your Impact

The primary purpose of this role is to have single-threaded ownership of customer engagement for a digital business area, including complex, strategic initiatives that typically involve multiple work streams/functional groups. This includes responsibility for managing work streams end-to-end through the strategy, planning, development, execution, and implementation stages. This role will also have people leadership responsibility for more junior associates. Overall, this role contributes to an organizational function that plays an important role in moving digital commerce forward by driving ongoing improvements for increased digital sales/conversion and customer lifetime value.

What You Will Do
  • In conjunction with key cross-functional partners aligned to a workstream within the digital commerce business, responsible for designing medium- and long-term strategy to grow customer engagement and sales on Lowes.com
  • Serves as a subject matter expert to support cross-functional business team needs.
  • Influences leader decision making by communicating effectively to more senior leaders at Vice President level, providing insights, recommendations, and strategic direction
  • Implements processes to build a go-to-market strategy based on a broad strategic direction
  • Leads the strategic vision, and execution of digital business initiatives that drives revenue and increases market share.
  • Develop new ways of working to implement and analyze digital commerce opportunities for area of business to improve functionality and exceed customer expectations.
  • Leads a team of high functioning talent, who are responsible for analyzing multiple sources of data (e.g., sales, customer feedback, conversion, LTR) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.
  • Able to cultivate influential relationships with diverse project stakeholders on digital commerce business initiatives
  • Develops and communicates changes or improvements to area of business, as it relates to initiatives, capabilities, and features to ensure business teams are appropriately informed. Teach business leaders, peers, and working teams about components and importance of digital commerce.
  • Provides leadership to a global team of 6-7 direct reports by attracting and hiring talented individuals, setting goals, communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, and managing performance. Identifies formal and informal training opportunities to develop technical skills for the individual and team.
  • Builds, updates, and refreshes processes and scorecards as the needs of the business evolve and change
  • Identifies resource requirements needed from functional teams such as Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.


Minimum Qualifications
  • Bachelor's degree Business Administration, Marketing, Operations, Computer Science or related field . or equivalent years of experience in lieu of education requirement, if applicable
  • 8 Years of relevant experience
  • 4 Years of leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources


Preferred Skills/Education
  • Master's degree Business Administration, Marketing, Operations, Computer Science or related field .
  • 4 Years of managing a business segment
  • online-commerce/retail merchandising or business operations


Benefits
  • 401k with up to 4.25% match
  • Discounted Employee Stock Purchase Plan (15% discount of strike price)
  • Tuition-Free Education
  • 10-week Maternity/Parental Leave
  • 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits

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About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Real Estate & Construction
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ
LOW
* Ladders Estimates

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