Qualifications

• Bachelor's degree in Business Administration or related field, or 5+ years of contact center management experience
• Proven success in leading call center operations, ideally in the rental car or travel industry
• Strong leadership skills, with the ability to mentor and manage diverse teams
• Excellent communication, problem-solving, and conflict-resolution skills
• Understanding of workforce management principles and contact center metrics
• Strong organizational and time management skills in a fast-paced environment

Responsibilities

• Oversee daily call center operations for optimal staffing and service quality
• Recruit, train, and develop a high-performing customer service team
• Partner with domestic and international teams to resolve complex customer issues
• Manage escalated customer inquiries with prompt resolutions
• Implement strategies to enhance call center performance and customer satisfaction
• Ensure service excellence in alignment with SIXT brand standards

Benefits

• Comprehensive health insurance including medical, dental, and vision, as well as life insurance and pet insurance
• Paid time off, sick leave, floating holidays for work-life balance
• 401(k) retirement plan for future financial security
• Exclusive discounts on rentals for employees and their networks
• Opportunities for professional growth within a global organization
• Free parking and a collaborative work environment at the Downtown Tulsa office