Lowe’s

Senior Manager Customer Onboarding

Lowe’s$110K — $130K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Sales, Operations, or a related field, or equivalent experience.
  • 5 years of experience in sales, account management, customer onboarding, customer success, or related customer-facing roles.

Responsibilities

  • Lead onboarding for National Accounts customers, ensuring a smooth transition into Lowe's Pro programs.
  • Collaborate with Sales, Marketing, and operational teams to align processes and ensure effective onboarding.
  • Manage the lifecycle of National Accounts contracts from deal development to onboarding and execution.
  • Oversee onboarding projects, coordinating timely delivery and stakeholder engagement.
  • Extend team support past onboarding to include renewals and operational transitions.
  • Build strong relationships with customers and Sales to enhance retention and satisfaction.
  • Analyze data and trends to identify areas for process improvement in onboarding.

Benefits

  • Comprehensive benefits package including health, dental, and vision insurance.
  • 401(k) plan with company matching contributions.
  • Generous paid time off and holidays.
  • Employee discounts on various products and services.
Full Job Description
Your Impact

The Senior Manager Customer Onboarding is responsible for leading the end-to-end onboarding and contract lifecycle for National Accounts customers. This role partners with Sales and Operational teams to drive consistent execution across deal and RFP onboarding, customer setup, program deployment, and ongoing agreement management. This role is accountable for a structured, high-impact onboarding experience that accelerates adoption, reduces friction, strengthens early engagement, and supports long-term customer success and business growth.

What You Will Do
  • Lead the end-to-end onboarding experience for National Accounts customers, ensuring a consistent, efficient, and successful transition into Lowe's Pro programs and services.
  • Partner cross-functionally with Sales, Marketing, Credit, Account Services, ePro, and other operational teams to align activities, remove barriers, and ensure successful execution throughout onboarding and contract support processes.
  • Manage the National Accounts contract lifecycle, including deal development, contracting, onboarding, and ongoing execution.
  • Oversee onboarding projects and related customer implementations, ensuring timely delivery, adherence to timelines, and strong coordination across internal and external stakeholders.
  • Expand team support beyond initial onboarding to include coordination across renewals, amendments, operational transitions, and ongoing execution needs.
  • Establish and maintain strong relationships with customers and Sales to improve adoption, satisfaction, retention, and long-term customer success.
  • Analyze customer data, onboarding trends, and operational challenges to identify opportunities for process improvement, stronger execution, and better customer outcomes.
  • Ensure effective account setup, customer transition support, and coordination of required documentation, reference materials, escalation paths, and handoffs to ongoing account support teams.
  • Gather customer and stakeholder feedback, monitor results, and continuously improve the onboarding and contract support model to reduce friction, accelerate speed to value, and support business growth.


Minimum Qualifications
  • Bachelor's degree Business, Sales, Operations, or a related field or equivalent years of experience in lieu of education requirement, if applicable
  • 5 Years Experience in sales, account management, customer onboarding, customer success, contract operations, or related customer-facing business support functions.


Preferred Skills/Education
  • Experience supporting customer implementations, operational transitions, or contract-related processes.
  • Experience with eCommerce, third-party platforms, or complex account/customer setup processes.


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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