Bacardi USA

Senior Manager, Customer Marketing (Travel Retail)- Americas

Bacardi USA$100K — $130K *
Miami, FL 33186In-Person
Food & Beverages
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in Customer Marketing, Brand Marketing, or related fields.
  • Experience with on- and off-premise customer and channel dynamics, preferably in Cruise Line and airport retail.
  • Strong customer focus with collaborative project management skills.
  • Ability to adapt quickly to changing business needs with a sense of accountability.
  • Proven experience in managing a $4m+ A&P budget with strong numerical and analytical skills.
  • 3+ years of direct people and agency management experience.
  • Background in Spirits or beverage alcohol industry, particularly in GTR channels.

Responsibilities

  • Develop and execute BTL program strategy in line with brand teams from the UK for multiple brands.
  • Implement program strategies using branding tools and manage partnerships with commercial teams and agencies.
  • Lead execution of AVQPP to enhance brand presence in key airport and cruise locations.
  • Support commercial managers in crafting cohesive business plans with strategic brand objectives.
  • Collaborate with the Insights Manager to extract valuable insights for targeted brand growth.
  • Build below-the-line marketing capabilities and foster cross-functional collaboration.
  • Directly lead, coach, and develop a high-performing team aligned with KPIs and personal growth.

Benefits

  • Comprehensive Total Rewards package beyond salary.
  • Competitive Holiday/Paid Time Off, including a volunteer day.
  • Retirement/Pension Plan options.
  • Medical, Critical Illness, and Life Insurance coverage.
  • Employee Assistance Programs available.
  • Inclusive leave policies that are family-friendly.
Full Job Description
This role plays a pivotal role in driving growth and engagement across the America's within Cruise on- and off-premise channels, International Airports and Borders Duty Free trade channels. In this strategic position you will lead initiatives to develop and execute marketing strategies tailored to these channels across the Bacardi brand portfolio with specific focus on Patron, Grey Goose and Bacardi rum. You will collaborate cross-functionally to identify opportunities, optimize efforts, and enhance brand visibility to help us WIN at retail and in cruise on premise. In this role, you will be based in the Coral Gables office where you will be working with multifunctional team colleagues across the Americas and UK, with quarterly travel to key locations and cruise ships across the Americas.

RESPONSIBILITIES
  • Strategic Brand Strategy Development: Contribute to the developing the BTL program strategy by supporting the UK based brand teams for Patron, Grey Goose, Bacardi, Dewars, Bombay, Angels Envy and St Germain and other brands as required.
  • Lead Execution of Program Strategies: Lead the execution of program strategy, through the implementation of tools, and tactics, including briefing agencies and commercial teams. Manage agencies to ensure brand toolkits are used according to brand guidelines. Collaborate with agencies to roll out channel programs and branded merchandising builds.
  • Lead Implementation of AVQPP: Lead, with the support of commercial managers execution of AVQPP (Availability, Visibility, Quality, Price and Promotion) for the Bacardi portfolio in all key airport locations and key cruise lines.
  • Support Commercial Managers: You will support commercial managers in developing joined up business plans with key customers in line with strategic brand and commercial priorities.
  • Insight-Driven Strategy: Collaboratively work with the Insights Manager to uncover insights which drive brand growth targeted at key nationalities in priority locations. Utilize insights in program planning and execution.
  • Capability Building and Collaboration: Work with brand marketing teams to build below the line marketing capabilities and establish sustained practices. Collaborate cross-functionally and globally to drive efficiencies and scale.
  • Team Leadership and Culture: Lead, coach, and develop a high-performing team by directly managing talent and ensuring alignment with key performance indicators (KPIs), functional objectives, leadership growth, and personal development. a culture that celebrates excellence, encourages accountability, and rewards winning outcomes.


SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
  • Must have a minimum of 10 years of experience in or working with Customer Marketing (e.g. Purchaser/Shopper Marketing, Brand Marketing, Category Management, Sales, Customer Planning and Activation, and Channel Strategy).
  • Experience in roles related to understanding on- and off-premise customer and channel dynamics. It would be an advantage to have worked with Cruise Line customers and airport retail duty free customers.
  • Strong customer focus and ability to collaborate with various stakeholders to manage projects and drive results.
  • Flexibility in quickly responding to changing business needs, a sense of accountability and commitment to putting strategy into action.
  • Proven P&L management and experience in managing a $4m+ A&P budget. Numerical skills and analytical mindset is critical.
  • Experience directly managing people and agencies for at least 3 years
  • Experience in the Spirits and/or beverage alcohol industry is a distinct advantage and or relevant luxury consumer goods sold in the GTR channel e.g. Cosmetics, Perfume


LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

  • Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience


Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:
  • Competitive Pay Package
  • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
  • Retirement/Pension Plan


Health & Wellbeing
  • Medical, Critical Illness, and Life Insurance
  • Employee Assistance Programs
  • Best-in-class, family-friendly, and inclusive leave policies


Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

About Bacardi USA

Bacardi USA is a subsidiary of Bacardi Limited, a privately held spirits company that produces and markets a range of premium spirits and wines. The company was founded in 1862 and is headquartered in Hamilton, Bermuda. Bacardi USA is responsible for the distribution and marketing of Bacardi products in the United States. The company's portfolio includes a variety of brands, including Bacardi rum, Grey Goose vodka, Dewar's Scotch whisky, and Bombay Sapphire gin. Bacardi USA is committed to responsible drinking and has implemented a number of initiatives to promote responsible consumption of alcohol.
Learn more about Bacardi USA
Size
700 employees
Industry

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