Walgreens

Senior Manager, Customer Insights and Analytics

Walgreens$110K — $130K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 4+ years in analytics, marketing, or retail; or High School/GED with 7+ years in similar fields.
  • Established relationships with executive-level stakeholders.
  • Proficient in data analysis and reporting to spot trends.
  • Strong problem-solving skills for operational issues.
  • Leadership experience in cross-functional teams.
  • Ability to influence decision-makers within the organization.
  • Experience in financial decision-making.

Responsibilities

  • Manage daily operations of Customer Loyalty & Insights, focusing on various processes like Vendor Collaboration and Consumer Research.
  • Develop and implement strategies, working cross-functionally to set actionable goals.
  • Translate business objectives into short- and long-term plans with measurable outcomes.
  • Create protocols to enhance processes and manage project teams.
  • Share information across departments to improve workflows and operations.
  • Oversee development of technical solutions and tools for business needs.
  • Review reports to identify growth opportunities and optimize market presence.

Benefits

  • Career development through ongoing training and mentorship.
  • Diverse and inclusive workplace culture.
  • Opportunities to influence major business decisions.
  • Strategic role in driving customer experience enhancements.
Full Job Description
Job Description

Job Summary:

Leads customer insights and analytics initiatives, with a specialized focus on digital customer behavior and eCommerce. Leverages advanced analytic techniques and a broad toolkit to translate complex data into clear, actionable insights that elevate the customer experience and drive measurable outcomes across both retail and pharmacy. Leads and develops a high-performing analytics team while partnering closely with cross-functional stakeholders to operationalize recommendations, optimize performance, and quantify business impact.

This role is based in our Deerfield, IL office and is on-site four days a week.

Job Responsibilities:
  • Accountable for the management of the daily operational activities that develop and implement multiple components / processes for a specified section of work or a major section of work within Customer Loyalty & Insights, such as Vendor Collaboration, Pricing & Promotions, Insights or Consumer Research. Leads the development of strategic recommendations to support stakeholder expectations for assigned area.
  • Develops strategies for area of specified responsibility and works cross-functionally to create actionable goals to be implementing accordingly for expected/anticipated results. Performs as subject matter advisor to functional area and may become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Advises and makes actionable recommendations to stakeholders on strategic initiatives related to area of expertise.
  • Helps to define and translate business goals into viable short and long-range plans with actionable goals.
  • Develops protocols to support improved or recommended processes. Oversees team(s) assigned to projects and may manage implementations.
  • Collaborates cross-functionally and shares information necessary to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.
  • Oversees the development of technical/business approaches and new or enhanced technical tools.
  • Makes recommendations for specified area of responsibility regarding the operating plans of the functional unit, then, based on prevailing conditions may realign the daily operations of assigned functional area.
  • May develop budget for functional area. Accountable for area budget and delivering against business goals/objectives.
  • Reviews reports and metrics and identifies opportunities to grow and optimize consumer awareness, market share and/or specified initiatives. Reviews and analyzes the competitive marketplace for patterns and trends and may make recommendations/adjustments to operational activities based upon identified information.
  • Manages managers, supervisors and individual contributors. Allocates available resources to meet operating objectives. Ensures the ongoing training and development of direct reports. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.


External Basic Qualifications

  • Bachelor's degree and at least 4 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, consumer research, insights, vendor collaboration, inventory, category management and/or business analysis. OR High School/GED and at least 7 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, consumer research, insights, vendor collaboration, inventory, category management and/or business analysis
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience leading cross-functional teams.
  • Experience influencing stakeholders within an organization.
  • At least 2 years of experience contributing to financial decisions in the workplace
  • At least 2 years of direct leadership, indirect leadership or cross-functional team leadership.
  • Willing to travel up to 15% of the time for business purposes (within state and out of state).


Preferred Qualifications

  • Master's Degree OR MBA
  • Experience with syndicated data platforms such as Circana, Nielsen, Numerator
  • Experience with Adobe Analytics or similar software
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ

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