Raytheon Technologies

Senior Manager, Customer Hypercare & Business Retention Manager (Remote)

Raytheon Technologies$132K — $251K *
US-AnywhereRemote in Virginia, US
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 10 years of experience in sales or service leadership in aerospace aftermarket, or Advanced Degree with 7 years of experience
  • Prior experience in an aftermarket aviation spare parts business with leadership responsibilities
  • Proven ability to lead teams and manage strategic accounts, achieving revenue and customer satisfaction metrics
  • Understanding of regulatory compliance and ethical practices in aerospace

Responsibilities

  • Drive program integration and execution across Collins Business Units
  • Coordinate fulfillment of contractual aftermarket requirements
  • Enhance customer scorecards and performance metrics
  • Monitor and improve customer satisfaction
  • Facilitate internal and external customer reviews
  • Manage strategic customer relationships and service expectations
  • Travel domestically and internationally up to 20%

Benefits

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan with employer matching
  • Tuition reimbursement and Student Loan Repayment Programs
  • Life and disability insurance
  • Access to wellness programs and virtual health services
  • Parental leave, adoption assistance, and additional family planning benefits
Full Job Description
Date Posted:
2026-08-27
Country:
United States of America
Location:
US-VA-REMOTE
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required

This Program Integration position is responsible for supporting the execution strategy as developed by the program execution teams within the Business Units. Individual will be responsible for driving a consistent Collins approach to this customer. The role will work with Business Unit managers to conduct regular liaison visits with this key customer, and act as the voice of the end customer for sustainment solutions. They will be responsible for managing the strategic relationship and serve as the customer's advocate within Collins Aerospace. They will facilitate day-to-day customer and cross SBU interactions and be the key contact bridging various Collins personnel. Periodic on-site presence with the customer in Richmond, VA, at the DLA Weapons Support Headquarters will be required.

This role is Remote with required onsite presence in Richmond, VA as needed to support customer interaction.

What You Will Do
  • Program Integration leadership, execution, and communication across all Collins Business Unit teams for:
  • Coordinate fulfillment of all Contractual Aftermarket Requirements by SBUs
  • Drive improvements to customer scorecards and key performance metrics
  • Support performance improvement initiatives (spares, repairs, and proposals)
  • Monitor customer satisfaction and proactively identify areas of improvement opportunity
  • Support internal & external customer reviews
  • Support the Collins Customer Strategy & Excellence team, as required
  • Work across boundaries to ensure requirements are satisfied
  • Manage the customer relationship to ensure service levels and customer satisfaction
  • Identify joint initiatives in direct support of customer goals
  • Establish personal communications and contact plans with key members of both organizations
  • Enable alignment between Collins and the customer by understanding their business objectives, strategies, and organizational transformations
  • Ensure in-service issues are assessed in a timely manner & coordinate across SBUs
  • Advise on the development of Proposals across the SBUs
  • Manage aftermarket risk/opportunities
  • Represent the end customer's priorities across Collins organizations
  • Ability to travel domestically and internationally up to 20% of the time
  • Position requires the ability to communicate with all levels and organizations within Collins Aerospace as well as with the customers


Qualifications You Must Have
  • Bachelor's Degree with a minimum of 10 years of sales, customer service, commercial and people leadership, or other technical experience in an aftermarket spare parts business or related aerospace environment; OR an Advanced Degree with a minimum of 7 years of prior relevant experience.
  • Previous people leadership and sales/customer service experience in an aftermarket aviation spare parts business
  • Proven experience leading teams, managing strategic accounts, and delivering measurable results in revenue, margin, and customer satisfaction
  • Demonstrated understanding of regulatory compliance, export controls, and ethical business practices in a highly regulated aerospace environment


Qualifications We Prefer
  • Experience in the military logistics field or the Defense Logistics Agency preferred
  • Aerospace Aftermarket Program Management experience desired
  • Performance Based Logistics (PBL) Execution experience desired to include performance metric measures and reporting techniques
  • Strong program/project management and data/analytic skills required with the ability to track program performance and develop strategic program plans for execution


What We Offer
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
  • And more!


Learn More & Apply Now!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

About Raytheon Technologies

Raytheon Solipsys, a wholly-owned subsidiary of the Raytheon Company, is an industry leader in the development of integrated Command and Control (C2) Network-Centric solutions for the Domestic and International DoD and Homeland Security. Through proven systems and software engineering practices, built on the invention and application of innovative technologies, they deliver the C2 infrastructure necessary to effectively control security/military forces in any environment. Their reliable solutions assure information superiority, increased shared awareness, deep sensor reach, aircraft control, air defense, disaster management, and time-critical decision making.

Raytheon Technologies Careers

Join the innovative world of Raytheon Technologies, a leader in aerospace and defense, where we offer unparalleled job opportunities in an environment that champions diversity, leadership, and professional growth.

Work You’ll Do

At Raytheon Technologies, you’ll be part of a company that values innovation and leadership. Our team is dedicated to solving some of the most complex challenges in aerospace and defense, making significant impacts worldwide. With a culture that fosters diversity and inclusion, you will collaborate with some of the brightest minds in the industry.

Transform Your Career

Step into a role that harnesses your skills and propels your career to new heights. Raytheon Technologies is not just about thinking big but making those big ideas happen. We provide robust career development opportunities that include comprehensive training and development programs, leadership workshops, and continuous learning through our internal platforms.

Innovate and Lead

Join our team of over 60,000 professionals globally, who are not only experts in their fields but are also driven by a passion for innovation and excellence. At Raytheon Technologies, you are positioned at the forefront of the industry, where your work directly contributes to groundbreaking advancements in technology and defense.

Internship and Employment Opportunities

Whether you’re starting your career or looking to advance, Raytheon Technologies offers a range of employment and internship opportunities that can help you achieve your professional goals. Our internships provide a solid foundation of skills and experiences, while our full-time positions offer a path to personal and professional growth within the company.

Benefits and Culture

Our employees enjoy a competitive package of benefits and rewards that reflect their invaluable role in our company. From health and wellness programs to performance bonuses and flexible working conditions, we ensure our team members are well taken care of.

Networking and Professional Development

At Raytheon Technologies, networking and professional development are part of our DNA. We encourage our employees to engage in internal and external networking events, leadership training, and diversity initiatives that enhance their career journey.

Join Our Team

Explore the numerous positions available that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Prepare for Your Future

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SEARCH RAYTHEON TECHNOLOGIES JOBS

Join us in our mission to create a safer future and be a part of a team that values integrity, excellence, and teamwork. At Raytheon Technologies, your career is just the beginning of a lifelong journey of professional and personal growth.
Learn more about Raytheon Technologies
Size
14,771 employees
Market Cap
$32,494
Industry
Founded
1922
NASDAQ

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